Rick Chiever
Chesterfield
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Automotive Service Manager
Crossroads Ford Of Prince George
02.2023 - Current
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence including mobile service implementation and pick up and delivery goals.
Automotive Service Manager
Sheehy Ford Lincoln Of Richmond
11.2013 - 01.2023
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity leading to Ford Presidents award 7 years including last 6 consecutive years
- Increased gross profit and improved gross to net percentage by controlling expenses, improving sales and improving labor rates
- Reduced turnover to under 20% by creating a positive, energetic workplace that is competitive and fun
Automotive Service Advisor
Garff Automotive Group At Surf City Nissan
03.2012 - 10.2013
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively
- Consistently exceeded CSI goals with monthly scores above 900
- Qualified for Nissan Invest In The Best every quarter
- Team Champion for "Creating Lifetime Customers" and two time CLC employee of the month
Senior Territory Sales Executive
G&K Services
10.2008 - 06.2011
- Devised strategies and target goals, motivating teams to exceed objectives and generate new business
- Developed and maintained loyal customer base by optimizing communications and delivery of customized proposals to address individual needs
Area Manager
The Hertz Corporation
04.1989 - 10.2008
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Responsible for P&L for all locations in my area and consistently exceeded business plan
Education
Business Administration
Fullerton City College
Fullerton, CABusiness Administration And Management
University Of Pheonix
Las Vegas, NVSkills
- Complex Problem-Solving
- Employee Relationships
- Worker Training
- Safety Policies and Procedures
- Operational Procedures
- Automotive Knowledge
Timeline
Automotive Service Manager
Crossroads Ford Of Prince George
02.2023 - Current
Automotive Service Manager
Sheehy Ford Lincoln Of Richmond
11.2013 - 01.2023
Automotive Service Advisor
Garff Automotive Group At Surf City Nissan
03.2012 - 10.2013
Senior Territory Sales Executive
G&K Services
10.2008 - 06.2011
Area Manager
The Hertz Corporation
04.1989 - 10.2008
Business Administration
Fullerton City College
Business Administration And Management
University Of Pheonix
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