Rick Chiever
Chesterfield
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Automotive Service Manager
Crossroads Ford Of Prince George
Prince George, VA
02.2023 - Current
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence including mobile service implementation and pick up and delivery goals.
Automotive Service Manager
Sheehy Ford Lincoln Of Richmond
Chesterfield, VA
11.2013 - 01.2023
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity leading to Ford Presidents award 7 years including last 6 consecutive years
- Increased gross profit and improved gross to net percentage by controlling expenses, improving sales and improving labor rates
- Reduced turnover to under 20% by creating a positive, energetic workplace that is competitive and fun
Automotive Service Advisor
Garff Automotive Group At Surf City Nissan
Huntington Beach, CA
03.2012 - 10.2013
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively
- Consistently exceeded CSI goals with monthly scores above 900
- Qualified for Nissan Invest In The Best every quarter
- Team Champion for "Creating Lifetime Customers" and two time CLC employee of the month
Senior Territory Sales Executive
G&K Services
Santa Fe Springs, CA
10.2008 - 06.2011
- Devised strategies and target goals, motivating teams to exceed objectives and generate new business
- Developed and maintained loyal customer base by optimizing communications and delivery of customized proposals to address individual needs
Area Manager
The Hertz Corporation
Newport Beach, CA
04.1989 - 10.2008
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Responsible for P&L for all locations in my area and consistently exceeded business plan
Education
Business Administration
Fullerton City College
Fullerton, CABusiness Administration And Management
University Of Pheonix
Las Vegas, NVSkills
- Complex Problem-Solving
- Employee Relationships
- Worker Training
- Safety Policies and Procedures
- Operational Procedures
- Automotive Knowledge
Timeline
Automotive Service Manager
Crossroads Ford Of Prince George
02.2023 - Current
Automotive Service Manager
Sheehy Ford Lincoln Of Richmond
11.2013 - 01.2023
Automotive Service Advisor
Garff Automotive Group At Surf City Nissan
03.2012 - 10.2013
Senior Territory Sales Executive
G&K Services
10.2008 - 06.2011
Area Manager
The Hertz Corporation
04.1989 - 10.2008
Business Administration
Fullerton City College
Business Administration And Management
University Of Pheonix