Rick Hollis
Fredericksburg
Summary
Highly knowledgeable Sales Consultant with extensive background in consumer electronic retail environments. Experience includes providing top-notch customer service, managing inventory, and driving sales growth through innovative strategies. Possess strong skills in problem-solving, communication, and relationship building. Past roles have yielded significant increases in customer satisfaction and overall store performance.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Consultant
AT&T
Fredericksburg
10.2023 - Current
- Assisted customers in selecting mobile devices and service plans.
- Educated clients on product features and benefits of AT&T services.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Mobile Expert
T-Mobile
Fredericksburg
04.2021 - 09.2023
- Provided technical support for troubleshooting mobile device issues.
- Collaborated with team members to achieve daily sales goals effectively.
- Conducted product demonstrations to showcase latest mobile technology advancements.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Sales Representative
GEICO, Government Employees Insurance
Fredericksburg
09.2020 - 04.2021
- Educated clients about various insurance products and policy options available.
- Utilized CRM software to manage client information and track interactions effectively.
Mobile Expert
T-Mobile
Atlanta
10.2011 - 09.2020
- Collaborated with team members to achieve daily sales goals effectively.
- Conducted product demonstrations to showcase latest mobile technology advancements.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Recommended additional accessories or services that would complement the customer's device experience.
Education
Bachelor of Science - Biochemistry
Georgia State University
Atlanta, GA 06.2014 - 05.2019
Skills
- Problem solving
- Team collaboration
- Time Management
- Technical skills
- Sales problem-solving
- Relationship building
- Verbal and written communication
Languages
French
Limited
Chinese (Mandarin)
Limited
Accomplishments
- Certified Connectivity Expert- AT&T (1/25-4/25)
- Winner’s Circle - T-Mobile (9/23), (8/16)
- Magna Cum Laude - 3.76/4.0 GPA
Timeline
Retail Sales Consultant
AT&T
10.2023 - Current
Mobile Expert
T-Mobile
04.2021 - 09.2023
Sales Representative
GEICO, Government Employees Insurance
09.2020 - 04.2021
Bachelor of Science - Biochemistry
Georgia State University
06.2014 - 05.2019
Mobile Expert
T-Mobile
10.2011 - 09.2020