Riley Higgins
Chesapeake
Summary
Dynamic leader and certified lifeguard with a proven track record at Marlin Club Inc., enhancing swimmer performance and safety. Excelled in conflict resolution and leadership, significantly improving customer satisfaction and swim times. Expert in adapting strategies for diverse age groups and skill levels, ensuring optimal learning and safety outcomes.
Developed strong leadership and organizational skills in dynamic aquatic environment. Excelled in managing facility operations, ensuring safety compliance, and enhancing team performance. Seeking to transition skills to new field to drive efficiency and foster collaborative work atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Swim Coach
Marlin Club Inc.
05.2022 - Current
- Adapted teaching strategies to match developmental age and abilities of students.
- Collaborated with head coach to create and execute practice plans for various skill levels, resulting in improved swim times.
- Provided constructive feedback to swimmers, leading to increased technical proficiency and stronger performances in competitions.
- Organized and implemented effective teaching strategies for students as young as 3 years old.
Host
Olive Garden
12.2023 - 03.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Pool Manager
Marlin Club Inc
05.2022 - 09.2023
- Assigned work to staff and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
Lifeguard
Marlin Club Inc.
05.2020 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA06-2024
Skills
- Conflict resolution
- Leadership
- Outgoing
- Decision-Maker
- Determined
- Lifeguard certification
Accomplishments
- Division II Football Player
- Graduated High School with a 4.0 GPA
- Homecoming King
- Lettered in 4 Varsity Sports
- Managed Pool at the age of 16 Years Old
Certification
- Red Cross Lifegaurd and CPR Certification
Timeline
Host
Olive Garden
12.2023 - 03.2024
Assistant Swim Coach
Marlin Club Inc.
05.2022 - Current
Pool Manager
Marlin Club Inc
05.2022 - 09.2023
Lifeguard
Marlin Club Inc.
05.2020 - 09.2021
- Red Cross Lifegaurd and CPR Certification
High School Diploma -
Western Branch High School
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