Riley May

Supervisor to Team of 5, Project Management, Inventory Management, Customer Service, Warehouse Organization. Social Media Point of Contact

• Required to perform full time medical care for intellectual disabilities (Cardiofaciocutaneous Syndrome)
• Problem solving in finding solutions for those with limited cognitive and physical function
• Heavy importance on correct scheduling and communication for optimal care within various family members
• Attention to detail with data input to ensure communication between all involved parties including family, schooling, government, and possible emergencies

• Live data analysis and response to call volume for call center across multiple peers; making decisions in regards to staffing in live time for cost/benefit in regards to pay periods as well as daily/WTD stats
• Live monitoring of agents to ensure staffing remains close to forecast
• Recording analysis for Team and Leadership for effective communication when handling tasks
• Heavy excel use, including creating new tables/templates to increase productivity, speed, and accuracy when analyzing data
• Processing call outs, largely requiring time zone calculations due to nature of call center in efficient and accurate manner
• Consistent communication with Team to ensure analysis across tasks can utilize all information

• Required to handle massive customer volume of calls in a quick and efficient manner while also providing quality customer service.
• Met and exceeded quarterly goals as a sales associate
• Undertook optional courses to progress and increase business skills within the structure of the company
• Heavy focus on quick and efficient data processing needed to handle in real time with very minuscule room for mistakes
• Required to be familiar with data input in up to eight separate programs
• Facilitated conversations between customers and mortgage companies by fully explaining without using jargon to ensure comprehension for both parties
• Problem solving skills required to arrive at a solution quickly and effectively using tools and material provided for me

• Handle multiple calls daily primarily concerned with mitigating customer complaints as well as retrieving information from and for stores in various areas
• Dealt with inventory intake within a high volume store with acute attention to detail in verifying correct product, as well as loading and unloading merchandise up to 500 lbs
• Participated in the training of new employees and facilitated a strong team environment
• Regularly earned sales associate awards for exemplary customer service
• Remained courteous and calm in the face of difficult customer experiences
• Participated in store transitions which required turn overs of the store between holidays and seasons, which required heavy lifting as well as decorative changes, often without significant guidance.

• Required to consistently provide accurate measurements, takeoffs, and estimations regarding all aspects of civil construction including but not limited to: concrete, asphalt, storm systems, water pipe, sewer pipe, environmental and landscaping conditions, projected timing for individual projects, and erosion and sediment control
• Required to fill out governmental forms with specific and mandatory conditions for procurement
• Required to attend prebid meetings for the procurement of projects
• Required to solicit pricing as a the contact for sales representative; -for the above mentioned civil constructions categories with a minimum of three prices for materials and subcontractors for each potential material.
• Experience is HeavyBid, Bidxl, and manual takeoffs
• Heavy data processing experience to compile and aggregate pricing in an excel system

• Handled people in a multicultural environment that often featured language barriers in an efficient way
• Worked with an outdated technology system that featured daily interruptions with ease and exemplary customer services
• Worked several after hour events featuring high profile clients