Summary
Overview
Work History
Education
Skills
Educational Experiences
Timeline
Generic

Riley Pierce

Arlington

Summary

Aspiring professional with a strong foundation in customer service, and a focus on national security and international relations. With eight years of experience in customer service, I have developed key skills in conflict resolution, training and development, multitasking, and time management. My academic background in international security and political science has honed my abilities in policy writing, research analysis, and both written and verbal communication. Eager to apply my diverse skill set in a new and challenging role, with a focus on contributing to organizational success, and expanding my expertise within the field of national security.

Overview

7
7
years of professional experience

Work History

Server

Bear Branch Tavern
Vienna
10.2024 - Current
  • Provided mentorship and structured training to staff and junior managers, strengthening the leadership pipeline and improving team performance.
  • Adapted quickly to dynamic situations, managing multiple responsibilities, while prioritizing urgent tasks.
  • Ensured strict adherence to health, safety, and food allergy protocols, contributing to a secure and inclusive dining environment.
  • Maintained composure and professionalism under pressure, resolving conflicts quickly and effectively.
  • Demonstrated excellent customer service and client engagement skills in high-volume, fast-paced environments.

Server/Bartender

Texas Roadhouse
Chantilly
10.2022 - 05.2025
  • Collaborated effectively with kitchen and front-of-house staff to ensure smooth, coordinated service delivery.
  • Provided responsible alcohol service and monitored customer behavior to ensure a safe and enjoyable experience for all patrons.
  • Maintained in-depth knowledge of menus, ingredients, and beverage offerings to provide accurate recommendations and accommodate dietary restrictions or allergies.
  • Prepared and served alcoholic and non-alcoholic beverages efficiently, and in compliance with local and state regulations.

Restaurant Manager

The Big Catch Seafood
Bristol
05.2018 - 08.2022
  • Worked up the leadership ladder from takeout employee to a manager.
  • Recruited, trained, and supervised staff, fostering a culture of accountability, professionalism, and performance.
  • Resolved customer concerns and escalations with discretion and diplomacy, protecting brand reputation, and promoting guest loyalty.
  • Monitored inventory, and placed vendor orders to maximize efficiency

Education

Master of Arts - International Security

George Mason University
Fairfax, VA
05-2025

Bachelor of Arts - Government And International Politics

George Mason University
Fairfax, VA
05-2024

Skills

  • Policy writing
  • Research analysis
  • Conflict resolution
  • Team collaboration
  • Project management
  • R code
  • Multitasking
  • Time management
  • Training & Development
  • Written and Verbal Communication

Educational Experiences

  • Was a member of the International Relations Task Force, a year long research focused experience where I developed skills in various research methods and did a year long research project on the use of enhanced interrogation techniques.
  • Conducted an in-depth, semester-long research project and simulation examining comparative counterterrorism strategies, incorporating both theoretical frameworks and practical policy applications.

Timeline

Server

Bear Branch Tavern
10.2024 - Current

Server/Bartender

Texas Roadhouse
10.2022 - 05.2025

Restaurant Manager

The Big Catch Seafood
05.2018 - 08.2022

Master of Arts - International Security

George Mason University

Bachelor of Arts - Government And International Politics

George Mason University
Riley Pierce