Rita Hoffmann
Property Manager
Virginia Beach
Summary
Detail-oriented Property Management Professional experienced in managing diverse property portfolios and ensuring tenant satisfaction. Delivered strong outcomes through effective conflict resolution and oversight of maintenance, leasing, and financial operations. Focused on compliance, accuracy, and exceptional service delivery across multiple systems.
Overview
28
28
years of professional experience
Work History
Property Manager
Self-Employed
09.2004 - Current
- Managed single-family homes and apartment properties, overseeing tenant screening, leasing, rent collection, maintenance coordination, and financial oversight to enhance property performance.
- Managed property operations, ensuring tenant satisfaction and timely maintenance responses.
- Deliver excellent customer service to tenants and owners, minimizing vacancies and optimizing property performance.
- Delivered exceptional customer service to tenants and owners, reducing vacancies and improving property performance.
- Managed property operations, prioritizing tenant satisfaction and ensuring timely maintenance responses for improved tenant retention.
Program Integrity Investigator
Ashe County Department of Social Services
02.2016 - 08.2016
- Conducted in-depth interviews, surveillance, evidence gathering, and home visits for Medicaid and TANF fraud cases, enhancing investigative accuracy.
- Ensured 100% compliance with all applicable laws and regulations through meticulous case review.
- Achieved 100% compliance with applicable laws and regulations through thorough case review, ensuring integrity in investigations.
- Developed and delivered fraud awareness seminars statewide, equipping colleagues with knowledge to identify and prevent fraud.
Income Maintenance Caseworker
Ashe County Department of Social Services
10.2014 - 08.2016
- Interviewed applicants, gathered documentation, and determined eligibility for Medicaid, TANF, and other assistance programs while safeguarding sensitive personal information.
- Clarified complex policies, financial resources, and employment/education opportunities to enhance client understanding and access to services.
- Oversaw caseloads with precise record-keeping and data analysis to support timely assistance delivery.
Staff Development Specialist
State of North Carolina (Ashe County DSS)
10.2013 - 08.2016
- Delivered on-site technical support and training to caseworkers, enhancing their proficiency with NC FAST system.
- Coordinated troubleshooting and system updates between state and local offices to ensure seamless operations.
- Guided applicants in navigating medical and nutritional assistance programs, facilitating access to essential services.
- Completed intensive six-week NC FAST certification training.
Placement Specialist
Reliance Staffing
01.2006 - 07.2007
- Achieved record-breaking clerical placement numbers for the company in 2006.
- Achieved record-breaking placement of clerical candidates, contributing to overall company growth in 2006.
- Established and maintained strong client relationships, ensuring adherence to Virginia employment and workers’ compensation laws.
Executive Administrative Assistant
Able Body Temporary Services
09.2003 - 01.2006
- Acted as primary liaison between the company president, clients, and HR for accounts and operations supporting 30+ employees.
- Organized and maintained filing systems, records, contracts, proposals, and special projects to ensure efficient access and compliance.
- Managed purchasing processes for materials and supplies for construction projects and oversaw 10 commercial and residential rental properties.
Office Manager
Able Body Temporary Services
09.1998 - 01.2006
- Managed 4-person office team and coordinated daily dispatch of 70+ day-labor employees, ensuring efficient workforce allocation.
- Handled billing, payroll, collections, and high-volume customer service.
- Contributed to successful opening of new satellite offices across North Carolina and Virginia, expanding company presence.
- Handled billing, payroll, collections, and high-volume customer service, streamlining financial operations.
Education
Appalachian State University
Boone, NC01-1999
undefined
Tidewater Community College
Virginia Beach, VA01-2012
Associate of Arts - undefined
Wilkes Community College
Wilkesboro, NC01-1995
Skills
- Property Management & Real Estate Operations
- Office Management & Administration
- Recruiting, Staffing & HR Support
- Fraud Investigation & Program Integrity
- Public Assistance Eligibility (Medicaid, TANF)
- Staff Training & Development
- Regulatory Compliance (HIPAA, State & Federal)
- Financial Record-Keeping & Reporting
- Customer Relationship Management
- Microsoft Office (Word, Excel, Outlook), QuickBooks, NC FAST, SAP & specialized databases
Property management
Timeline
Program Integrity Investigator
Ashe County Department of Social Services
02.2016 - 08.2016
Income Maintenance Caseworker
Ashe County Department of Social Services
10.2014 - 08.2016
Staff Development Specialist
State of North Carolina (Ashe County DSS)
10.2013 - 08.2016
Placement Specialist
Reliance Staffing
01.2006 - 07.2007
Property Manager
Self-Employed
09.2004 - Current
Executive Administrative Assistant
Able Body Temporary Services
09.2003 - 01.2006
Office Manager
Able Body Temporary Services
09.1998 - 01.2006
undefined
Tidewater Community College
Associate of Arts - undefined
Wilkes Community College
Appalachian State University