ROBERT BERKMAN
Purcellville,VA
Summary
Highly experienced audio/video technician with over 30 years of expertise, dedicated to exceeding expectations and fostering strong relationships with clients and colleagues. Proficient in audio/video operation and event management, consistently delivering exceptional customer service and fostering effective collaboration within teams. Committed to continuously expanding skill set and seeking innovative approaches to enhance organizational efficiencies and elevate service quality.
Overview
29
29
years of professional experience
Work History
Director of Conference Audio / Video Technology
ICF
01.2023 - Current
- As Audio Video Technician reported to regional convention center and office managers and worked with conference organizers, company information technology (CIT) and other departments to ensure that competencies are understood and that there is a reliable plan that meets needs
- Supported all meeting rooms at corporate headquarters along with all ICF sites worldwide
- Maintained optimal performance of over 350 conference rooms worldwide
- Installed, programmed, and maintained various audio/video communication systems such as Poly G7500, Logitech Rally Bars, Microsoft Surface Hubs, Crestron controllers, digital audio mixers, Tricaster video controllers, wireless microphones, installed speakers, Barco Clickshare presentation systems, and other state-of-the-art video conferencing systems
- Worked with various outside vendors on conference room design, installation, and commissioning
- Extensive experience with popular conference devices to include Poly, Crestron, Logitech, Shure, Sennheiser, Newtek video systems, Panasonic 4k camera systems, ETC lighting control systems, Bright sign media players, Lumens and Planar video walls, and Poly speaker phones
- Highly proficient with all styles or microphones, wireless microphone systems, and conference system audio
- Managed conference room budget exceeding $3 million per year
- Verified presence of required cables, connectors and tools prior to beginning installation work
- Followed industry standards, company policies and job specifications to complete high-quality jobs and satisfy customers
- Conducted daily testing of all conference rooms
- Documented all A/V and network related problems or concerns
- Diagnosed and remedied faults in display and audio systems
- Monitored video and audio feeds for quality and reported issues to supervising personnel
- Cleaned and maintained audio and video equipment on a regular basis
- Diagnosed and solved various audio and visual problems such as unreadable content, volume issues and outdated software and hardware
- Provided sound and light design services for live events
- Monitored daily performance of all conference systems
- Installed and monitored firmware updates.
MEETING & CONFERENCE CENTER SUPERVISOR
CBRE
08.2022 - 01.2023
- As Event Coordinator, responsible for the scheduling and operation of three large auditoriums with capacities of over 450 attendees, over 20 conference centers, several classrooms, and special event suites
- Supported over 200 events per month in multiple client buildings within the Washington D.C
- Area
- Located and secured facilities to make each event successful, verifying venue capacity for expected guest numbers and event plans
- Scheduled and managed large, high-profile events with over 1,000 attendees
- Coordinated services and equipment for events to include transportation, catering services and audio / visual devices
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
- Worked closely with food and beverage manager to fulfill client requests
- Ensured that all events met client and building fire and safety regulations
- Assisted with development of newly created online client event reservation system
- Coordinated requests for VIP and accessible parking permits
- Generated daily and monthly event reports per client request
- Assisted in the procurement of new audio / video equipment to include video walls, speakers, cameras, video teleconferencing systems, and furniture for various event venues
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages
- Conducted daily tours of event venues
- Maintained the highest levels of customer satisfaction and received several client awards
- Hired and trained new hires
- Conducted annual employee performance reviews.
EVENT COORDINATOR & FACILITIES SPECIALIST
Booz Allen Hamilton
08.2021 - 08.2022
- As Event Coordinator, responsible for the scheduling and operation of three large auditoriums with capacities of over 450 attendees, over 20 conference centers, several classrooms, and special event suites
- Scheduled over 400 events per month in multiple client buildings
- Located and secured facilities to make each event successful, verifying venue capacity for expected guest numbers and event plans
- Coordinated services and equipment for events to include transportation for guests, catering services and audio / visual devices
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event
- Worked closely with food and beverage manager to fulfill client requests
- Ensured that all events met client and building fire and safety regulations
- Assisted with development of newly created online client event reservation system
- Coordinated requests for VIP and accessible parking permits
- Generated daily and monthly event reports per client request
- Assisted in the procurement of new audio / video equipment to include video walls, speakers, cameras, video teleconferencing systems, and furniture for various event venues
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages
- Conducted daily tours of event venues
- Maintained the highest levels of customer satisfaction and received several client awards.
VIDEO PRODUCTION / MULTIMEDIA SPECIALIST / DATA TRANSFER OFFICER
CONVIRGENCE CONSULTING
12.2018 - 06.2021
- Used sophisticated computer software such as Adobe Creative Suite or similar programs to edit complex videos for government client
- Reviewed the content not just from an editor's view point, but also that of the audience the video is intended
- Completed takes with very tight deadlines
- Made media files more accessible for persons with hearing or visual impairments
- Manipulated and edited film projects at client request
- Knowledge of video codecs for compression conversion, streaming technologies, and file formats for delivery
- Added content to video files in the form of texts, highlight features (arrows, bubbles, zoom-ins)
- Trimmed footage segments with proper transition changes
- Added music, dialogues, graphics and effects
- Ensured logical sequencing and smooth running
- Removed unwanted features in a video using sophisticated editing software
- Continuously discover and implement new editing technologies and industry's best practices to maximize efficiency
- Acquired, edited, and delivered high-quality digital video in line with project goals
- Managed audio and video data storage, including compressing, digitizing, and duplicating
- Pieced together images, words, and music to match creative vision
- Selected formats, content, and equipment to accommodate project needs
- Diagnosed and solved various audio and visual problems such as unreadable content, volume issues, and outdated software and hardware.
- Managed digital archives to maintain organized file management system of images and video clips.
SURVEILLANCE CAMERA FIELD TECHNICIAN / FORCE PERIMETER PROTECTION
LEIDOS
09.2018 - 12.2018
- Lead audio/video technician responsible for all operations of 400+ attendance auditorium as well as various conference rooms and event suites
- Lead technician on all high-profile events including support for POTUS and VPOTUS
- Responsible for audio and video documentation and storage using TriCaster video console and ProMax Storage system
- Responsible for operation and set up of audio, video, and VTC of various conference rooms and special event suites
- Worked directly with catering staff and custodial staff to ensure needs of attendees were met
- Ensured successful ordering, installation, and maintenance of all auditorium equipment to include digital and analog mixers, digital video and lightening consoles, digital wireless microphones, various cables, projectors, speakers, and other A/V related equipment
- Worked directly with customer to ensure flawless operation of customer requirements by scheduling A/V dry runs and pre-event testing
- Involved with pre-event planning to include lighting design, audio needs and video recording specifications
- Established and maintained effective customer service relationships with clients
- Responsible for daily inspection of all A/V equipment to ensure proper operation condition and report and address discrepancies
- Weekly inspection and team training of sound reinforcement, video dubbing and recording, video documentation, patch and route Audio/Video signals using AMX Touch Panel or patch bays, Polycom, operating remote controlled cameras, documents, and logging recorded media
- Ensuring all branch policies, plans, and procedures are enforced and followed contractual compliance
- Complied with all company and client administrative and safety directives, policies and procedures
- Ensures Government Furnished Equipment is properly maintained and accounted for
- Ability to execute work necessary for branch and contract success while adapting to a changing environment
- Delegated assignments to team members while working cohesively with all levels of clients to ensure contractual success
- Worked directly with vendors to schedule repairs and team training on new A/V products
- Ensured all unused or defective A/V devices were property disposed of in complicate with client requirements
- Coordinated strategic responses to critical incidents and crises facing the organization
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
SENIOR MEDIA SPECIALIST / LEAD A/V TECHNICIAN
AECOM
06.2015 - 08.2018
- Lead audio/video technician responsible for all operations of 400+ attendance auditorium as well as various conference rooms and event suites
- Lead technician on all high-profile events including support for POTUS and VPOTUS
- Responsible for audio and video documentation and storage using TriCaaster video console and ProMax Storage system
- Responsible for operation and set up of audio, video, and VTC of various conference rooms and special event suites
- Worked directly with catering staff and custodial staff to ensure needs of attendees were met
- Ensured successful ordering, installation, and maintenance of all auditorium equipment to include digital and analog mixers, digital video and lightening consoles, digital wireless microphones, various cables, projectors, speakers, and other A/V related equipment
- Worked directly with customer to ensure flawless operation of customer requirements by scheduling A/V dry runs and pre-event testing
- Involved with pre-event planning to include lighting design, audio needs and video recording specifications
- Established and maintained effective customer service relationships with clients
- Responsible for daily inspection of all A/V equipment to ensure proper operation condition and report and address discrepancies
- Weekly inspection and team trainging of sound reinforcement, video dubbing and recording, video documentation, patch and route Audio/Video signals using AMX Touch Panel or patch bays, Polycom, operating remote controlled cameras, documents, and logging recorded media
- Ensuring all branch policies, plans, and procedures are enforced and followed contractual compliance
- Complied with all company and client administrative and safety directives, policies and procedures
- Ensures Government Furnished Equipment is properly maintained and accounted for
- Ability to execute work necessary for branch and contract success while adapting to a changing environment
- Delegated assignments to team members while working cohesively with all levels of clients to ensure contractual success
- Worked directly with vendors to schedule repairs and team training on new A/V products
- Ensured all unused or defective A/V devices were property disposed of in complicate with client requirements
- Coordinated strategic responses to critical incidents and crises facing the organization
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
PROFESSIONAL AUDIO SALES ACCOUNT MANAGER
CHUCK LEVIN'S WASHINGTON MUSIC CENTER
06.1995 - 06.2015
- Responsible for creating and maintaining customer accounts to include Government, schools, and house of worship
- Fulfilled customer proposals and requirements
- Arranged delivery and installation of small- and large-scale projects to include major theme parks, concert venues, school auditoriums, and churches
- Consistently outperformed personal monthly sales quotas with sales averaging $100,000 monthly
- Maintained extremely detailed product knowledge of all levels of wireless microphone systems, studio microphones, stands, cables, processors, mixers and accessories
- Solely responsible for entire microphone department which resulted in over $1,000,000 in annual sales
- Purchased and negotiated deals with major vendors
- Arranged installation of sound systems and wireless microphone systems
- Maintained strict control of product inventory
- Responsible for training new employees
- Assisted with creation of store website
- Organized, advertised and hosted customer clinics to educate and promote products
- Helped bring in new and cutting-edge product lines
- Keep abreast of current product trends
- Was part of research and development team for several major audio companies
- Excelled in wireless microphone technology and usage
- Stayed well informed of recent FCC changes to VHF/ UHF bandwidth that directly affected wireless microphone operations
- Trained in use of wireless RF (Radio Frequency) scanning technology
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Maintained revenue by attracting customers with attractive sales displays.
Education
Skills
- Advanced Knowledge of Audio/Video Equipment Operation
- Experience with Large Scale Event Requirements
- Extensive Customer Service Background
- Lead Audio Technician for High Level Special Events including POTUS and VPOTUS
Timeline
Director of Conference Audio / Video Technology
ICF
01.2023 - Current
MEETING & CONFERENCE CENTER SUPERVISOR
CBRE
08.2022 - 01.2023
EVENT COORDINATOR & FACILITIES SPECIALIST
Booz Allen Hamilton
08.2021 - 08.2022
VIDEO PRODUCTION / MULTIMEDIA SPECIALIST / DATA TRANSFER OFFICER
CONVIRGENCE CONSULTING
12.2018 - 06.2021
SURVEILLANCE CAMERA FIELD TECHNICIAN / FORCE PERIMETER PROTECTION
LEIDOS
09.2018 - 12.2018
SENIOR MEDIA SPECIALIST / LEAD A/V TECHNICIAN
AECOM
06.2015 - 08.2018
PROFESSIONAL AUDIO SALES ACCOUNT MANAGER
CHUCK LEVIN'S WASHINGTON MUSIC CENTER
06.1995 - 06.2015
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