Customer Service, Technical Support
ERC
- Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintain and update customer information as necessary
- Calmly attempt to resolve and de-escalate any issues
- Escalate calls to supervisor when necessary and appropriate
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
