Robert Graham
Virginia Beach
Summary
Results-driven Area Supervisor with expertise in overseeing operations across multiple locations. Demonstrated ability to manage teams, optimize processes, and uphold company standards. Strong communicator skilled in problem-solving and decision-making, focused on enhancing performance and achieving objectives. Experienced in leading administrative teams in high-volume environments while ensuring compliance and effective correspondence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Coordinator
Husson University
Bangor
08.2024 - Current
- Coordinated events and activities to enhance student engagement at Husson University.
- Managed communication between students and university departments to improve collaboration and support.
- Collaborated with faculty to align student services with academic goals.
- Planned special events such as conferences, seminars, training sessions.
- Implemented communication systems among teams to streamline information sharing and improve coordination.
- Developed and implemented policies and procedures to ensure efficient workflow processes.
- Assisted with budget development and management.
- Organized team meetings to discuss progress on assigned tasks or objectives.
- Resolved conflicts between employees while maintaining a positive work environment.
- Monitored and evaluated employee performance, providing feedback for improvement.
- Educated groups on residence hall and campus policies and applicable laws.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
Safety and Security Officer
Husson University
Bangor
07.2008 - 08.2024
- Monitored campus safety and security, ensuring a secure environment for students.
- Responded to emergencies, providing immediate assistance and coordinating with local authorities.
- Conducted regular safety inspections of campus facilities and grounds, identifying and mitigating hazards to enhance overall safety.
- Collaborated with university departments to enhance overall security measures on campus.
- Assisted in the investigation of incidents, documenting findings and preparing reports.
- Managed access control systems to monitor entry points across the campus facilities.
- Engaged with campus community to promote awareness of safety protocols, fostering a culture of safety and preparedness.
- Investigated reports of theft, vandalism, or other criminal activities on the property.
- Verified employee credentials before allowing access into restricted areas.
- Responded to medical emergencies such as cardiac arrest or choking.
- Participated in training sessions related to safety protocols and regulations.
- Maintained accurate records of all security incidents and investigations.
- Conducted security patrols of the premises to identify and address potential safety risks.
- Organized drills for emergency situations such as fires or earthquakes.
- Coordinated with local law enforcement agencies regarding security matters.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained calm composure during emergencies, effectively communicating with local law enforcement and emergency response services to ensure swift resolution.
- Searched bags manually to identify prohibited items and contraband.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Campus Security Guard/Substitute Teacher/Coach
Woodstock Academy
Woodstock
07.2011 - 06.2014
- Monitored campus premises to ensure safety and security for students and staff.
- Conducted regular patrols to identify safety hazards and promptly reported issues to enhance campus security.
- Responded promptly to emergencies, providing assistance and coordinating with local authorities.
- Enforced school policies regarding visitor access and behavior on campus grounds.
- Collaborated with faculty to develop safety protocols and emergency response strategies.
- Provided guidance to students on safety practices and conflict resolution techniques.
- Enforced safety protocols and facility rules among students, faculty, staff, and visitors.
- Reported any safety issues or maintenance concerns immediately to management.
- Removed contraband items discovered during thorough searches of campus premises to maintain safety.
- Utilized radio equipment to communicate with other security personnel on duty.
- Monitored surroundings for potential threats or hazards during each shift.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Managed classroom behavior using effective communication techniques.
- Adapted instructional materials to meet individual student needs.
- Supported students in developing social and academic skills.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Answered student questions about course concepts.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
- Analyzed performance data to pinpoint improvement areas, facilitating targeted coaching for individuals and teams.
- Adhered strictly to safety protocols while supervising practices or competitions.
- Assessed player abilities and assigned positions according to individual strengths.
- Assessed physical condition of athletes to determine readiness for competition.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Maintained accurate records of athletes' progress and attendance, ensuring eligibility and supporting team compliance.
- Analyzed opponent strategies and performances to prepare competitive game plans.
- Ensured compliance with all league, association, and school rules and regulations.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
Education
Some College (No Degree) - Psychology
College of The Albermarle
Elizabeth City, NCSkills
- Policy development
- Policy implementation
- Program leadership
- Project planning
- Project coordination
- Change management
- Risk assessment
- Operational efficiency
- Resource allocation
- Workforce planning
- Team management
- Team leadership
- Employee engagement
- Performance evaluation
- Task prioritization
- Process improvement
- Customer service management
- Customer engagement
- Customer service oversight
- Stakeholder communication
- Adaptability
- Conflict resolution
- Team collaboration
- Workflow coordination
- Scheduling
- Schedule management
- Time management
- Continuous improvement
- Multitasking and organization
- Staff development
- Directing workers
- Policy implementation
- Active listening
- Problem solving
- Write reports
- Schedule management
- Process improvement
- Multitasking and organization
- Staff development
- Customer service management
- Write reports
Certification
Leadership 1.0
Timeline
Area Coordinator
Husson University
08.2024 - Current
Campus Security Guard/Substitute Teacher/Coach
Woodstock Academy
07.2011 - 06.2014
Safety and Security Officer
Husson University
07.2008 - 08.2024
Some College (No Degree) - Psychology
College of The Albermarle