Robert Jeffries
Chesapeake
Summary
Dedicated professional with strong problem-solving and effective communication skills. Experienced in managing transportation operations, ensuring timely deliveries, and enhancing customer satisfaction through proactive service.
Overview
31
31
years of professional experience
Work History
Delivery Driver
Amazon flex
Chesapeake
03.2025 - Current
- Delivered packages efficiently using GPS navigation and route optimization tools.
- Loaded and unloaded packages carefully to ensure safe transport.
- Followed safety protocols to ensure secure handling of packages during transit.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Notified customers of delays to decrease calls to support.
Operations Manager
Truck in Miami LLC
Raleigh
01.2020 - 03.2025
- Implemented safety protocols and conducted training to ensure operational compliance.
- Oversaw inventory management, ensuring timely stock replenishment and availability.
- Managed daily logistics and transportation operations for optimized service delivery.
- Built strong operational teams to meet production and process demands.
- Monitored efficiency of processes, team performance, and customer service metrics.
- Directed operations staff by providing guidance and training to achieve company objectives.
- Identified deficiencies through root-cause analysis to implement effective solutions.
- Supervised trucking fleet operations, ensuring efficient delivery and vehicle maintenance.
Truck Driver
micheal kuffer
Raleigh
06.2016 - 01.2020
- Operated heavy trucks for safe transportation of goods.
- Maintained accurate logs of driving hours and vehicle conditions.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated effectively with dispatchers regarding routes and schedules.
- Loaded and unloaded cargo efficiently at various locations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
Welding Fabricator
Lapham-Hickey Steel
Oshkosh
11.2009 - 02.2012
- Fabricated metal components using welding techniques and tools.
- Interpreted blueprints and technical drawings for production accuracy.
- Operated welding equipment to assemble structural steel products.
- Ensured compliance with safety standards during fabrication processes.
- Assisted in training new employees on welding practices and safety protocols.
- Conducted quality checks on finished products for specifications adherence.
- Operated forklifts, cranes, hoists and other material handling equipment to move materials around shop floor.
- Built jigs and fixtures used in the production of various products.
- Fabricated metal components using welding techniques such as MIG, TIG and Oxy-Acetylene welding.
Ranch Hand
Packerland Packing
De Pere
02.2005 - 03.2008
- Managed daily cattle feeding and care routines across expansive pastures.
- Operated and maintained farm machinery for efficient livestock management.
- Monitored animal health, identifying signs of illness or distress promptly.
- Ensured compliance with safety regulations and animal welfare standards.
- Trained new staff on livestock handling and farm operations procedures.
- Fed hay to cattle during winter months when pasture grasses were not available.
- Cleaned stalls and pens daily to maintain a healthy environment for animals living there.
- Worked closely with nutritionists to develop appropriate diets for cows based on their age and size.
- Provided care for newborn calves by administering vaccines and performing necessary treatments.
Restaurant Waiter
T.G.I Friday
Appleton
03.2005 - 11.2007
- Delivered excellent customer service to elevate guest dining experiences.
- Resolved guest complaints promptly to uphold a positive atmosphere.
- Assisted guests with menu selections and dietary restrictions to enhance satisfaction.
- Checked on guests during meals to ensure enjoyment of each course.
- Communicated effectively with kitchen staff to relay accurate orders efficiently.
- Collaborated with team members to facilitate smooth restaurant operations.
- Supported wait staff during peak times, assisting with large group orders.
- Ensured timely food delivery while maintaining proper temperatures for dishes.
Waiter/Cook Shift Leader
Denny's
Miami
02.1996 - 06.2003
- :
- Ensured exceptional customer service in fast-paced dining setting.
- Accurately processed food and beverage orders.
- Maintained cleanliness and organization of dining area with diligence.
- Collaborated with kitchen staff for timely food delivery.
- Delivered meals from kitchen, addressing additional guest requests promptly.
- Checked with customers regularly to confirm meal satisfaction.
- Greeted guests and provided menu item clarifications.
- Assisted in setting up dining area prior to shift commencement.
Assistant Floor Manager
East Side Mario's Restaurant
Miami
02.1995 - 03.1998
- Conducted training sessions on customer service standards and restaurant procedures.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Resolved customer complaints swiftly to uphold satisfaction and loyalty.
- Performed cash handling duties, including till reconciliation, ensuring accurate financial management.
- Supported management in executing promotional events and menu updates effectively.
- Identified training needs and developed targeted training programs for staff.
- Assisted in recruitment process for new hires, contributing to team growth.
- Managed store opening and closing procedures to ensure optimal readiness and compliance.
Education
GED -
Earle C. Clemons Job Corps Academy
Morganfield, KY05-1989
Some College (No Degree) - Welding
Fox Valley Technical College
Appleton, WISome College (No Degree) - Human Resources Development
Piedmont Community College
Roxboro, NCSkills
- attention to detail
- problem solving
- effective communication
- logistics coordination
- timely deliveries
- package handling
- GPS navigation
- inventory management
- equipment maintenance
- Payment collection
- Customer service
Timeline
Delivery Driver
Amazon flex
03.2025 - Current
Operations Manager
Truck in Miami LLC
01.2020 - 03.2025
Truck Driver
micheal kuffer
06.2016 - 01.2020
Welding Fabricator
Lapham-Hickey Steel
11.2009 - 02.2012
Restaurant Waiter
T.G.I Friday
03.2005 - 11.2007
Ranch Hand
Packerland Packing
02.2005 - 03.2008
Waiter/Cook Shift Leader
Denny's
02.1996 - 06.2003
Assistant Floor Manager
East Side Mario's Restaurant
02.1995 - 03.1998
GED -
Earle C. Clemons Job Corps Academy
Some College (No Degree) - Welding
Fox Valley Technical College
Some College (No Degree) - Human Resources Development
Piedmont Community College