Robert Jones
Newport News
Summary
Dynamic professional with extensive experience in security and supervision, notably at Suffolk Public Schools. Skilled in incident reporting and physical restraint, demonstrating exceptional leadership and problem-solving abilities. Proven track record in enhancing safety protocols and customer service, ensuring efficient operations and positive outcomes. Expert in report writing and adept at fostering a secure, welcoming environment.
Overview
6
6
years of professional experience
Work History
Security Officer
Suffolk Public Schools
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shift Supervisor
Sky Zone Trampoline Park
08.2024 - Current
- Helped Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Assist with any shortages in and out of park to ensure smooth operations and as little impact as possible
Assistant Supervisor
Busch Gardens Williamsburg
07.2018 - 07.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Served in many different roles such as Traffic to guest arrival to security ensuring Park ops ran as smooth as possible
School Bus Attendant
Newport News Public School Dst
07.2022 - 09.2023
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Looking for any changes in behavior and reporting it to the correct partys
Education
High School Diploma -
Warwick
Newport News, VA06-2019
Skills
- Report writing
- Incident reporting
- Physical Restraint and Deescalation
Timeline
Security Officer
Suffolk Public Schools
11.2024 - Current
Shift Supervisor
Sky Zone Trampoline Park
08.2024 - Current
School Bus Attendant
Newport News Public School Dst
07.2022 - 09.2023
Assistant Supervisor
Busch Gardens Williamsburg
07.2018 - 07.2024
High School Diploma -
Warwick
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