Robert Leftwich
Bumpass
Summary
Reliable professional with 40 years of extensive experience in customer service. Proven ability to streamline workflows and enhance safety, resulting in increased customer satisfaction and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Service Technician
Blue Ridge Cyclery
Warrenton, VA
06.2022 - Current
- Diagnosed and repaired various bicycle components, ensuring optimal performance for customers.
- Conducted routine maintenance checks, enhancing safety and reliability of bicycles.
- Assisted in training new technicians on repair processes and customer service protocols.
- Managed inventory of parts and tools, streamlining workflow and reducing downtime.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
President /Small Business Owner
Bike Stop Inc.
Culpeper, VA
08.1984 - 05.2022
- Led day to day operational efficiency and customer satisfaction.
- Oversaw development and implementation of business growth strategies and market expansion plans.
- Fostered a collaborative company culture, enhancing team performance and employee engagement.
- Directed financial planning and analysis to ensure sustainable profitability and resource allocation.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Culpeper Chamber of Commerce Small Business of the Year
Operations Manager
Bikes For The World
Arlington, VA
08.2018 - 06.2020
- Streamlined operational workflows to enhance efficiency
- Developed training programs for volunteers
- Oversaw the warehouse operations, loading of international container shipments, inventory of items to be shipped to comply with boarder customs
- responsible for working fund raising events and sales
Ironman Pro Bicycle Mechanic
Race Day Wheels
Boulder, CO
01.2009 - 12.2016
- Diagnosed and repaired various bicycle models to enhance performance and safety.
- Conducted routine maintenance, ensuring optimal functionality of all bicycles serviced.
- Lead bike tech on race day, worked in expo during the weeks leading up to the events
Education
High School Diploma -
Culpeper County High School
Culpeper, VA06.1984
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Problem and issue resolution
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Work with minimal supervision
- Professional and courteous
- Punctual and reliable
Accomplishments
40 years of running a successful small retail business and expanding and building a community around my business, started group community bike rides, helped form a non profit CAMBO (culpeper area mountain bike organization). Culpeper Virginia's public Skate Park which set a precedent for other locality's in Virginia to follow. Culpeper Virginia Chamber of Commerce small business of the year 2005. 10 years of working Ironmon triathlon series having traveled on the continental US as well as Canada, Brazil and Austria World Championship and Hawaii World Championship as the lead mechanic for the pro men athlete's. Operations manager at Bikes For the World shipping 11,000 recycled bicycles and parts to low income countries around the world to help better there lives
Certification
Trek Bicycle , Sram , Bosch, Shimano certifiied. United States Cycling Federation Licensed Bicycle Mechanic
Languages
English
Full Professional
Timeline
Service Technician
Blue Ridge Cyclery
06.2022 - Current
Operations Manager
Bikes For The World
08.2018 - 06.2020
Ironman Pro Bicycle Mechanic
Race Day Wheels
01.2009 - 12.2016
President /Small Business Owner
Bike Stop Inc.
08.1984 - 05.2022
High School Diploma -
Culpeper County High School