Robert Peckham
Sandston
Summary
Compassionate and knowledgeable massage therapist student, excellent with actively listening to clients' needs and assessing treatment plans to address those needs with a variety of massage techniques learned and honed in school and clinic.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Alchemists
Richmond
09.2022 - Current
- Resolved customer inquiries through clear communication and active listening.
- Assisted customers with product selections and provided detailed information.
- Managed returns and exchanges according to company policies and procedures.
- Maintained a positive attitude while addressing challenging customer situations.
- Quickly developed possitive rapport with customers by providing personalized assistance and in-depth knowledge of products and services.
- Maintained detailed records of customer interactions, transactions, inquiries and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected payments from customers and arranged for deposits with management.
Customer Service Representative
REI
Richmond
07.2022 - Current
- Assisted customers with product selections and provided detailed information.
- Managed returns and exchanges effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Quickly developed a strong rapport with customers by providing personalized assistance to assess and meet their needs.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Collaborated with team members to enhance customer service strategies.
- Efficiently performed payment transactions with customers.
Education
Massage Therapist - Massage
Lotus Professional College
Richmond, VA 09.2025 - 03.2026
Master of Science - Traditional Chinese Medicine
Colorado Chinese Medicine University
Denver, CO 08.2011 - 08.2015
Skills
- Effective communication
- Active listening
- Punctuality and reliability
- Medical terminology
- Positive and professional
- Product sales
- Information security
- Typing proficiency
- Payment processing
- Body mechanics
- Treatment planning
- Client assessment
- Communication skills
- Professional ethics
- Lymphatic drainage
- Customer consultation
- Massage therapy
- Client retention
- Hot stone massage
- Range of motion improvement
- Treatment modalities
- Session documentation
- Professionalism and ethics
- Craniosacral therapy
- Stress relief massage
- Sports massage
- Swedish massage
- Social skills
- Massage equipment knowledge
- Anatomy knowledge
- Myofascial release
- Reflective listening
- Trigger point therapy
- Deep tissue massage
- Postural assessment
- Knead muscles
- Strong manual dexterity
- Customer needs assessment
- Stress management techniques
- Neuromuscular therapy
- Emotional intelligence
- Whole body massage
Timeline
Massage Therapist - Massage
Lotus Professional College
09.2025 - 03.2026
Customer Service Representative
Alchemists
09.2022 - Current
Customer Service Representative
REI
07.2022 - Current
Master of Science - Traditional Chinese Medicine
Colorado Chinese Medicine University
08.2011 - 08.2015