ROBERT PRATER
Pulaski
Summary
I am seeking employment within the GridPoint service management team. I am hoping to expand my skill-sets within the company, broaden work experience, and fulfill a more integral role within our company. I believe I would make a great asset to the service management team due to my reliable work ethic, strong communication skills, and excellent investigative case work. I work well with others and have a keen eye for details. I intend on continuing my career with GridPoint for the foreseeable future and would appreciate the opportunity to experience new roles within the company.
Overview
10
10
years of professional experience
Work History
GridPoint Technical Expert
GridPoint
05.2024 - Current
- Diagnose and troubleshoot hardware, software, and network issues.
- Research and identify solutions to technical problems in real-time.
- Install, configure, and maintain a variety of GridPoint Equipment.
- Develop strong communication and organizational skills through working on group projects (Call Driver Project, Aged Work Order Reports, Response Operations, Morale Committee, etc.).
- Maintained QA scores above expectations.
- Maintain an adaptable mindset and exceptional interpersonal skills.
- Deliver outstanding customer service and enhance client satisfaction. Foster positive client and coworker interactions and contribute to a collaborative environment.
Business Owner
NRV ProWash
01.2023 - 12.2024
- Self-employed business owner of a commercial and residential power and soft-washing business.
- Self-taught on-the-job skills of business management and operations.
- Clientele communications of estimate and work task scheduling.
- Work operations on homeowner properties and guarantee of customer satisfaction.
- Order, repair, maintain, and operate equipment including Honda power wash motors, various surface pressure washers, soft washing chemical sprayers, proportioner, and hosing, etc.
- Management of inventory record organization and ordering of supplies and chemicals.
- Transportation of chemicals, equipment and trailering of cargo.
Delivery Driver
Domino’s Pizza
12.2023 - 05.2024
- Face-to-face customer service excellency and communications.
- Ensure excellent quality assurance of product pre-delivery.
- Assist with store-front operations on an as needed basis.
- Process customer payments.
- Reliable and thoughtful driving skills.
Order Fulfillment Associate
Backcountry Distribution Center
11.2020 - 02.2022
- Responsible for daily departmental operations and basic belt-maintenance.
- Assist customers with order fulfillment.
- Train and mentor new employees and adjust to quickly changing policies and scheduling.
- Excelled in high-paced consistently changing work environment.
- Aided various other warehouse departments with inventory, stocking, and customer service.
Sales Associate
Lowes Home Improvement Lumber Department
03.2019 - 09.2020
- Work independently during heavy business hours while conducting opening and closing duties for lumber and construction departments.
- Safely operate forklift truck and narrow-aisle forklift equipment in heavy traffic business hours.
- Manage and correct inventory, organize and rotate lumber supplies and manage returns.
- Adapt to weekly changes in shift scheduling and workable hours.
- Develop professional communication skills with customers and managers.
Front-End Manager
Painter Creek Marina
05.2015 - 09.2018
- Develop leadership skills by managing up to six employees.
- During my employment, the marina received the Best of Bristol Business Award due to excellent customer satisfaction.
- Ensure quality customer service and a clean environment for customers.
- Adapt to quickly changing work environments including customer rushes and intense weather deviations.
Education
Bachelor of Arts - Clinical Studio Art
Radford University
Radford, VA12.2018
Skills
- Excellent interpersonal and communication skills
- Expert technical troubleshooting skills
- In-depth knowledge of GridPoint equipment and processes
- Business management skills
- Basic mechanical repair and maintenance skills
- Excellent clientele communications
- Reliable operation management and fulfillment of orders
- Work task and scheduling organization
- Great customer satisfaction and job fulfillment
- Data and file organization
- Microsoft Word, Excel, Powerpoint
Timeline
GridPoint Technical Expert
GridPoint
05.2024 - Current
Delivery Driver
Domino’s Pizza
12.2023 - 05.2024
Business Owner
NRV ProWash
01.2023 - 12.2024
Order Fulfillment Associate
Backcountry Distribution Center
11.2020 - 02.2022
Sales Associate
Lowes Home Improvement Lumber Department
03.2019 - 09.2020
Front-End Manager
Painter Creek Marina
05.2015 - 09.2018
Bachelor of Arts - Clinical Studio Art
Radford University