Robert Scott IV
Richmond,VA
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer service and sales strategies. 2X AT&T Summit winner, top 2% in sales in the company. Achieved 103% revenue growth by leveraging CRM for data management and employing consultative techniques. Skilled in escalation management and fostering customer satisfaction, driving significant business success through effective communication and upselling.
Overview
3
3
years of professional experience
Work History
Specialist Sales Executive S1 Mobility
AT&T
01.2025 - Current
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Exceeded quarterly, monthly and yearly revenue growth targets by 103%.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Converted 77% qualified leads to new business within first year.
- Set and achieved company defined sales goals.
Lead Retail Sales Consultant
AT&T
10.2022 - 12.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Exceeded sales goals by 109% utilizing exemplary customer service skills.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Bachelor of Science - Business Management
Old Dominion University
Norfolk, Virginia, VA05-2020
Skills
- Hampton University & Old Dominion University Football Player
- Committed approximately 30 hours per week to training, watching film, travel and competing against other Division I football programs while maintaining 38 GPA
- Named Team Captain
- All-American & All-Conference honors
Accomplishments
- Outgoing, motivated, and enthusiastic individual when providing information or answering customer questions.
- Ability to de-escalate customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Confident in developing and presenting sales pitch with seamless delivery.
- Ability to establish an excellent relationship between each customer and continuously follow up to stay in contact without compromising efficiency.
Timeline
Specialist Sales Executive S1 Mobility
AT&T
01.2025 - Current
Lead Retail Sales Consultant
AT&T
10.2022 - 12.2024
Bachelor of Science - Business Management
Old Dominion University