Robert Lyons
Norfolk
Summary
Dedicated professional with strong skills in training and mentoring. Experienced in enhancing operational efficiency and delivering exceptional customer service.
Results-driven supervisor with experience in decision-making and inventory control. Known for fostering team collaboration and implementing effective training programs that elevate customer satisfaction and operational success.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
Work History
Supervisor
AMC Theatres
Norfolk, VA
11.2025 - Current
- Supervised daily operations to ensure efficient service and team coordination.
- Trained and mentored new staff on procedures and customer service excellence.
- Monitored inventory levels and coordinated timely restocking of supplies.
- Implemented process improvements resulting in enhanced operational efficiency.
Sales Associate
Hot Topic
Norfolk, VA
11.2025 - 04.2026
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Spirit Halloween Store
Norfolk, VA.
09.2025 - 11.2025
- Provided product knowledge and recommendations, increasing customer satisfaction.
- Resolved customer inquiries and complaints promptly to foster loyalty.
- Trained new associates on sales techniques and operational procedures.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
Crew Member
QuikTrip
Weatherford, TX
08.2023 - 04.2025
- Collaborated with team members to manage busy periods effectively, improving overall service speed.
- Educated guests on movie schedules and promotions, increasing awareness of offerings and events.
- Monitored inventory levels for kitchen, contributing to efficient stock management practices.
- Trained new crew members on operational procedures, fostering a cohesive work environment and consistency in service delivery.
Sales Associate
Hot Topic
San Diego, CA
10.2021 - 04.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets through effective communication.
Crew Member
Cinema Planet 16
Atoka, TN
10.2018 - 08.2020
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated cash registers accurately, handling transactions and processing payments efficiently.
- Maintained cleanliness and organization of lobby and theater areas to enhance guest satisfaction.
- Assisted in preparing concession items, ensuring high-quality presentation and adherence to safety standards.
Education
Associate of Arts - Graphic Design
Platt San Diego
San Diego, CA08-2021
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Inventory control
- Staff discipline
- Team building
Timeline
Supervisor
AMC Theatres
11.2025 - Current
Sales Associate
Hot Topic
11.2025 - 04.2026
Sales Associate
Spirit Halloween Store
09.2025 - 11.2025
Crew Member
QuikTrip
08.2023 - 04.2025
Sales Associate
Hot Topic
10.2021 - 04.2022
Crew Member
Cinema Planet 16
10.2018 - 08.2020
Associate of Arts - Graphic Design
Platt San Diego