Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Robin Duncan

EMPORIA

Summary

Dynamic Health Services Administrator with extensive experience at the Virginia Department of Corrections, excelling in regulatory compliance and quality improvement. Proven track record in employee training and conflict resolution, enhancing operational efficiency and patient care outcomes. Adept at data analysis, fostering collaboration among multidisciplinary teams to achieve strategic health objectives.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Health Services Administrator

Virginia Department of Corrections
Sussex
07.2021 - 11.2023
  • Provided guidance to employees in order to resolve conflicts or improve job performance.
  • Facilitated communication between staff members, patients and families regarding treatment plans or concerns.
  • Assisted in developing long-term objectives that support the overall mission of the health services department.
  • Created reports on patient visits, utilization trends and outcomes to inform management decisions.
  • Ensured compliance with laws, regulations and standards related to healthcare administration.
  • Trained new employees on office processes, systems and software applications.
  • Developed and implemented policies and procedures for the health services department.
  • Maintained current knowledge of healthcare industry trends through research activities or professional organizations.
  • Served as a liaison between the organization's leadership team and medical staff members.
  • Coordinated with other healthcare departments to ensure continuity of care for patients.
  • Developed strategies for improving operational efficiency within the health services department.
  • Reviewed complaints from patients or family members regarding service delivery issues.
  • Supervised a team of medical professionals to ensure quality patient care.
  • Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
  • Implemented best practices for safety protocols in order to reduce risks associated with patient care.
  • Managed financial operations including budget preparation, billing and accounts receivable and payable.
  • Recruited, interviewed and hired qualified personnel in accordance with organizational policies.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Kept watch on people with ongoing and serious health issues.
  • Oversaw the on-boarding and training of new healthcare team members.
  • Created and maintained facility documents and records with sensitive data.
  • Managed work schedule and assigned tasks to individual staff.
  • Consulted with clinicians to develop business strategy.
  • Monitored employee and provider credentials and immunization statuses.
  • Gathered and assessed data regarding program activities to help with effective decision making.
  • Monitored contracts related to healthcare system's strategic mission.
  • Assisted with development of regulatory compliance systems.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Maintained records management system to process personnel information and produce reports.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.

Health Services Administrator

Department of Corrections
Goochland
07.2018 - 07.2021
  • Responded promptly to inquiries from customers seeking information about services offered by the health services department.
  • Provided guidance to employees in order to resolve conflicts or improve job performance.
  • Assisted in developing long-term objectives that support the overall mission of the health services department.
  • Created reports on patient visits, utilization trends and outcomes to inform management decisions.
  • Ensured compliance with laws, regulations and standards related to healthcare administration.
  • Trained new employees on office processes, systems and software applications.
  • Developed and implemented policies and procedures for the health services department.
  • Maintained current knowledge of healthcare industry trends through research activities or professional organizations.
  • Served as a liaison between the organization's leadership team and medical staff members.
  • Monitored performance metrics such as wait times, customer satisfaction ratings and staffing levels.
  • Analyzed data from surveys or reports to identify areas where improvements could be made.
  • Collaborated with stakeholders from other departments or external organizations on initiatives related to patient care.
  • Coordinated with other healthcare departments to ensure continuity of care for patients.
  • Developed strategies for improving operational efficiency within the health services department.
  • Reviewed complaints from patients or family members regarding service delivery issues.
  • Supervised a team of medical professionals to ensure quality patient care.
  • Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
  • Implemented best practices for safety protocols in order to reduce risks associated with patient care.
  • Managed financial operations including budget preparation, billing and accounts receivable and payable.
  • Recruited, interviewed and hired qualified personnel in accordance with organizational policies.
  • Oversaw the on-boarding and training of new healthcare team members.
  • Created and maintained facility documents and records with sensitive data.
  • Managed work schedule and assigned tasks to individual staff.
  • Evaluated program effectiveness to ascertain if it was meeting established objectives defined by professionals.
  • Monitored employee and provider credentials and immunization statuses.
  • Assisted with development of regulatory compliance systems.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.

Emergency Room Registered Nurse & Nursing Supr

Southern Virginia Regional Medical Center
Emporia
01.2005 - 08.2019
  • Directed and supervised team of 15 employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Complied with company policies, objectives and communication goals.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Implemented quality control measures, significantly reducing error rates.
  • Analyzed key performance indicators to identify effective strategies.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Director of Nursing

Department of Corrections
Capron
10.2006 - 08.2013
  • Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
  • Collaborated with physicians and other healthcare providers to coordinate patient care plans.
  • Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
  • Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
  • Organized educational programs for nurses such as seminars, lectures, workshops.
  • Analyzed trends in patient care activities such as medication errors or falls within the facility.
  • Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
  • Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
  • Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
  • Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
  • Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
  • Created reports summarizing patient outcomes based on data collected from various sources.
  • Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
  • Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
  • Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
  • Facilitated communication between departments within the hospital setting to improve efficiency.
  • Maintained accurate records of staff certifications, licensure, continuing education credits.
  • Served as a mentor for new nurses providing support during their transition into the organization.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.

Registered Nurse

Greensville Memorial Hospital
Emporia
06.1982 - 01.2005
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Actively participated in quality improvement initiatives within the department.
  • Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
  • Instructed patients on proper self-care techniques at home following discharge from the hospital.
  • Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
  • Participated in multidisciplinary team meetings to discuss patient care plans.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Provided patient care and education to patients with chronic illnesses.
  • Developed educational materials for use in teaching sessions with patients or their families.
  • Assisted physicians during examinations or surgical procedures.
  • Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Performed triage assessments of walk-in patients in a clinic setting.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Provided emotional support and comfort to families during difficult times.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • During this time, I worked in the following area-
  • 1982-1985 Med-Surg
  • 1985-1987 ICU/PCU
  • 1987-1994 PACU Manager with CPAN certification , On call OR circulating nurse (Weekend charge nurse in OB)
  • 1994-1997 Med/Surg/Pediatric Manager
  • 1997-1999 Management Information Systems Clinical Coordinator
  • 1999-2006 Relief Nursing Supervisor, ICU/PCU Staff, Relief nurse for Cardiac Rehab, and Interim ICU Manager during JACHO Survey.

Education

Associate of Science - Emergency Medical Services

Southside Virginia Community College
Chase City, VA
05-2025

Bachelor of Science - Organizational Management And Development

Bluefield College
Bluefield, VA
01-1999

Associate of Applied Science - Nursing

John Tyler Community College
Chester, VA
06-1982

Skills

  • Patient care
  • Health policy
  • Regulatory compliance
  • Data analysis
  • Quality improvement
  • Employee training
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Quality controls
  • Quality assurance
  • Managing files and records
  • Workflow management
  • Health information systems
  • Proficient in word, excel, powerpoint
  • Training and education
  • Clinical supervision
  • Organizational skills
  • Employee supervision
  • Immunizations
  • Prehospital trauma life support (PHTLS)
  • Basic life support for health care providers (BLS)

Affiliations

  • Current board member for Greensville Volunteer Rescue Squad
  • Member of the Roanoke Valley and Sew Blessed Quilting Guild
  • Member and Sunday School Teacher for Preteens at Zion Baptist Church to include Vacation Bible School Director.

Accomplishments

  • Employee of the Month - SVRMC
  • Supervisor of Month - VADOC both at Goochland and Sussex
  • Daisy Award nominee while at Sussex 2023
  • GVRS 2nd place in calls with 250 for the year 2024
  • GVRS Award of Excellence - Pharmacy Implementation 2025

Certification

  • Licenses - Register Nurse
  • Certifications BLS, ACLS, PALS, PHTLS, AMLS, EMTB
  • Current enrolled in a Paramedic Program - Completion August 2025
  • Safe Serve certified

Languages

English
Professional

References

References available upon request.

Timeline

Health Services Administrator

Virginia Department of Corrections
07.2021 - 11.2023

Health Services Administrator

Department of Corrections
07.2018 - 07.2021

Director of Nursing

Department of Corrections
10.2006 - 08.2013

Emergency Room Registered Nurse & Nursing Supr

Southern Virginia Regional Medical Center
01.2005 - 08.2019

Registered Nurse

Greensville Memorial Hospital
06.1982 - 01.2005

Associate of Science - Emergency Medical Services

Southside Virginia Community College

Bachelor of Science - Organizational Management And Development

Bluefield College

Associate of Applied Science - Nursing

John Tyler Community College

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Robin Duncan