Summary
Overview
Work History
Education
Skills
Timeline
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ROBIN WELDON

Virginia Beach

Summary

Detail-oriented office assistant with 7+ years of experience in a medical office setting and over 10 years in customer service. Skilled in supporting office operations, maintaining patient records, scheduling appointments, and providing exceptional service. Proven ability to handle multiple priorities while maintaining accuracy and professionalism.

Overview

14
14
years of professional experience

Work History

PHONE THERAPIST (NON-CERTIFIED)

The Susan Block Institute
01.2024 - Current
  • Offered attentive listening and advice to those in need of support.
  • Maintain a compassionate and professional demeanor during all interactions
  • Adhere to company protocols for confidentiality and caller privacy
  • Document call details accurately in company systems
  • Adapt communication style to meet diverse caller needs

CUSTOMER SERVICE REPRESENTATIVE

Life Protect 247
01.2019 - 01.2021
  • Addressed customer inquiries and concerns via phone regarding home security services
  • Maintained high customer satisfaction ratings (95%+) through empathetic problem-solving
  • Processed account changes and service upgrades accurately
  • Collaborated with technical support teams to resolve complex customer issues
  • Documented all customer interactions in the company CRM system

MEDICAL OFFICE ASSISTANT

Glasson Sports Medicine & Virginia Institute for Sports Medicine
01.2011 - 01.2017
  • Supported front desk operations for a busy medical office, greeting patients and processing intake paperwork
  • Scheduled and confirmed appointments for multiple physicians
  • Maintained accurate electronic medical records while ensuring HIPAA compliance
  • Assisted with insurance claims and responded to billing inquiries
  • Facilitated communication between patients, doctors, and insurance companies
  • Handled office supply inventory and placed orders as needed

FOOD SERVICE PROFESSIONAL

Various Restaurants
- 01.2011
  • Delivered exceptional customer service in fast-paced dining environments
  • Managed multiple customer needs simultaneously while maintaining attention to detail
  • Resolved customer concerns efficiently to ensure positive dining experiences
  • Collaborated effectively with diverse teams to ensure smooth operations
  • Maintained accurate cash handling and payment processing

Education

Certificate - Medical Office Administration

Tidewater Community College
Virginia Beach
2010

Diploma - General Studies

Ocean Lakes High School
Virginia Beach, VA
06.2006

Skills

  • Administrative Skills: Appointment scheduling, office management, file organization, data entry
  • Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), electronic medical records systems, CRM software
  • Communication: Professional phone etiquette, written correspondence, patient/customer relations
  • Organizational: Multi-tasking, priority management, inventory control, document management
  • Additional: HIPAA compliance, medical terminology, billing procedures, problem-solving

Timeline

PHONE THERAPIST (NON-CERTIFIED)

The Susan Block Institute
01.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Life Protect 247
01.2019 - 01.2021

MEDICAL OFFICE ASSISTANT

Glasson Sports Medicine & Virginia Institute for Sports Medicine
01.2011 - 01.2017

FOOD SERVICE PROFESSIONAL

Various Restaurants
- 01.2011

Certificate - Medical Office Administration

Tidewater Community College

Diploma - General Studies

Ocean Lakes High School
ROBIN WELDON