ROBIN WELDON
Virginia Beach
Summary
Detail-oriented office assistant with 7+ years of experience in a medical office setting and over 10 years in customer service. Skilled in supporting office operations, maintaining patient records, scheduling appointments, and providing exceptional service. Proven ability to handle multiple priorities while maintaining accuracy and professionalism.
Overview
14
14
years of professional experience
Work History
PHONE THERAPIST (NON-CERTIFIED)
The Susan Block Institute
01.2024 - Current
- Offered attentive listening and advice to those in need of support.
- Maintain a compassionate and professional demeanor during all interactions
- Adhere to company protocols for confidentiality and caller privacy
- Document call details accurately in company systems
- Adapt communication style to meet diverse caller needs
CUSTOMER SERVICE REPRESENTATIVE
Life Protect 247
01.2019 - 01.2021
- Addressed customer inquiries and concerns via phone regarding home security services
- Maintained high customer satisfaction ratings (95%+) through empathetic problem-solving
- Processed account changes and service upgrades accurately
- Collaborated with technical support teams to resolve complex customer issues
- Documented all customer interactions in the company CRM system
MEDICAL OFFICE ASSISTANT
Glasson Sports Medicine & Virginia Institute for Sports Medicine
01.2011 - 01.2017
- Supported front desk operations for a busy medical office, greeting patients and processing intake paperwork
- Scheduled and confirmed appointments for multiple physicians
- Maintained accurate electronic medical records while ensuring HIPAA compliance
- Assisted with insurance claims and responded to billing inquiries
- Facilitated communication between patients, doctors, and insurance companies
- Handled office supply inventory and placed orders as needed
FOOD SERVICE PROFESSIONAL
Various Restaurants
- 01.2011
- Delivered exceptional customer service in fast-paced dining environments
- Managed multiple customer needs simultaneously while maintaining attention to detail
- Resolved customer concerns efficiently to ensure positive dining experiences
- Collaborated effectively with diverse teams to ensure smooth operations
- Maintained accurate cash handling and payment processing
Education
Certificate - Medical Office Administration
Tidewater Community College
Virginia Beach2010
Diploma - General Studies
Ocean Lakes High School
Virginia Beach, VA06.2006
Skills
- Administrative Skills: Appointment scheduling, office management, file organization, data entry
- Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), electronic medical records systems, CRM software
- Communication: Professional phone etiquette, written correspondence, patient/customer relations
- Organizational: Multi-tasking, priority management, inventory control, document management
- Additional: HIPAA compliance, medical terminology, billing procedures, problem-solving
Timeline
PHONE THERAPIST (NON-CERTIFIED)
The Susan Block Institute
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Life Protect 247
01.2019 - 01.2021
MEDICAL OFFICE ASSISTANT
Glasson Sports Medicine & Virginia Institute for Sports Medicine
01.2011 - 01.2017
FOOD SERVICE PROFESSIONAL
Various Restaurants
- 01.2011
Certificate - Medical Office Administration
Tidewater Community College
Diploma - General Studies
Ocean Lakes High School
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