ROBYN L. BURTON
Virginia Beach
Summary
Highly motivated and qualified individual with 6-10 years of proven sales, marketing and administrative ability in the customer service and production industries. Service manager with solid track record in overseeing production processes and enhancing operational efficiency. Highly focused on team collaboration and achieving results, adapting seamlessly to dynamic production needs. Proven skills in leadership, workflow optimization, and problem-solving.
Overview
5
5
years of professional experience
Work History
Production Team Manager
DanDale Fence
01.2023 - Current
- Reviews all contracts for accuracy, checking the address for lot setbacks, zoning requirements and installation notes from sales professionals
- Complete spreadsheets for the project to include; overview sheets, drawing sheets, labor cost sheets and fill out material lists
- Supervisor role to a team of5 to include: creating action steps for Project Managers and Project Coordinator to include; ordering land surveys, drawing up site plans and sending applications to HOAs and city zoning permit offices, and day of problem solving of jobs
- Monitor key performance indicators (KPIs) related to production planning and scheduling, such as on-time delivery, production efficiency, and inventory turnover
- Identify opportunities for improvement and implement corrective actions
- Implementation manager of new CRM and SOPs
- Training and onboarding manager for all new hires to production team
- Develop and maintain the master production schedule (MPS) based on sales forecasts, customer orders, and production capacity constraints
- Collaborate with manufacturers to ensure timely availability of raw materials, components, and supplies to support production schedules
- Optimize inventory levels by balancing customer demand, production capacity, and lead times
- Minimize excess inventory while ensuring sufficient stock to meet customer orders
- Create detailed production schedules and prioritize production orders based on customer requirements, inventory levels, and production constraints
- Completes all final paperwork once jobs are completed to include; collecting payments and sending contracts to loan companies
- Responsible for payroll for subcontractors, sales associates and production team
Assistant Property Manager
Bay Properties(Commercial), Dodson Property Management, Liberty Military Housing
01.2020 - 07.2022
- Managed all social media accounts to include Facebook and Instagram, organizing a weekly content schedule
- Documented various activities in resident and prospect accounts to ensure accuracy in communication
- Created monthly resident event schedule, marketing each one through social media and property websites, executing one event per week
- Pulled reports through company CRM to include: RealPage, Yardi and Entrata, to complete weekly reports to send to owners and regional management
- Processed all invoices and purchase orders, submitting by the required due date
- Worked with the Property Manager to create and stay within budget
- Conduct monthly market Surveys, by calling surrounding rental comps, and completing required worksheets to send to regional management
- Maintained an occupancy of98%, exceeding the96% requirement
- Maintained a resident retention rate above60%, exceeding the40% requirement
Marketing Coordinator
The Uzun Group with Marcus & Millichap
07.2022 - 01.2022
- Sole social media manager that marketed all listed properties, team E-Blasts through Constant Contact and managed team Linkedin page, team website through Crexi and WordPress
- Administrative officer for all agents, where I paid bills, prepared marketing and financial packages with Adobe InDesign to be sent to current and potential clients, responded to all incoming leads, and maintained the1st President’s calendar
- Acted as a transaction coordinator, ensuring the execution of Purchase Sale Agreements, Addendums as needed and any other supporting documents requested
- Analyzed market trends, comparing rental and sales comps using CoStar and Loopnet
- Completed4-5 marketing packages per week, exceeding the required goal of3
- Submitted UnderContract and Closed paperwork to MLS within the required24 hour time period
- Laid off due to market decline
Education
Bachelors - Public Relations
Kansas State University
Skills
- Customer focus
- Troubleshooting skills
- Team leadership
- Adaptability and flexibility
- Problem-solving abilities
- Workplace safety
- Teamwork and collaboration
Timeline
Production Team Manager
DanDale Fence
01.2023 - Current
Marketing Coordinator
The Uzun Group with Marcus & Millichap
07.2022 - 01.2022
Assistant Property Manager
Bay Properties(Commercial), Dodson Property Management, Liberty Military Housing
01.2020 - 07.2022
Bachelors - Public Relations
Kansas State University
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