Rochelle Wilson

Results-driven Business Operations Associate with experience supporting daily operations, optimizing processes, and improving cross-functional collaboration. Skilled in customer registration, license plate issuance, and resolving DMV-related issues while ensuring accuracy and compliance with regulations. Proven ability to streamline workflows, enhance customer experience, and contribute to overall operational efficiency.

Results-driven sales associate with experience at Spectrum, promoting and selling cable, internet, and mobile solutions. Proven ability to identify customer needs, recommend upgrades, and increase revenue while consistently meeting daily and monthly performance metrics. Committed to delivering high-quality customer service and support.

• Assisted in sourcing and screening candidates for various federal positions.
• Coordinated interview schedules between candidates and hiring managers efficiently.
• Maintained applicant tracking system to ensure accurate candidate data management.
• Facilitated communication between candidates and recruitment team throughout hiring process.
• Provided support during onboarding processes, enhancing new hire experience.
• Scheduled interviews for applicants and onboarding for new hires with departments in person company.
• Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.

• Provided compassionate personal care to clients, enhancing daily living activities and overall well-being.
• Assisted with medication management, ensuring adherence to prescribed treatment plans for optimal health outcomes.
• Coordinated transportation and scheduling for client appointments, improving access to essential healthcare services.
• Developed individualized care plans in collaboration with healthcare professionals, tailoring support to meet unique client needs.
• Monitored changes in clients' conditions, promptly reporting concerns to medical personnel for timely interventions.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

• Led team to achieve operational excellence through process optimization and workflow improvements.
• Collaborated with cross-functional teams to enhance project delivery and client satisfaction.
• Enhanced team performance through regular training, coaching, and feedback sessions.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Streamlined communication channels, reducing response times and increasing team efficiency.
• Led collections team to achieve targeted recovery rates through process optimization.
• Developed and implemented strategies to reduce delinquency rates across portfolios.

• Facilitated enrollment processes for K-12 programs, ensuring compliance with state regulations.
• Streamlined communication between prospective students and educational institutions to enhance engagement.
• Increased enrollment rates by effectively communicating program benefits and requirements to prospective students.
• Provided exceptional customer service to applicants, addressing concerns and answering questions promptly and professionally.
• Facilitated the timely completion of applications by guiding prospective students through required documents submission processes.
• Evaluated applicant qualifications, ensuring proper placement within suitable programs based on individual needs and goals.