Rocio Pocasangre
Manassas
Summary
Dynamic professional with extensive experience in patient care and customer service, notably at Pineda Cleaning Services LLC. Skilled in medication administration and incident reporting, I excel in fostering positive client relationships and ensuring data confidentiality. Proven ability to enhance operational efficiency while delivering exceptional support and care.
Overview
16
16
years of professional experience
Work History
Manager Assistant
pineda cleaning services llc
Manassas
12.2019 - Current
- Reviewed invoices for accuracy before submitting them for payment processing.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
Home Health CNA
CNA
Fairfax
11.2018 - 12.2019
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Observed and reported unusual symptoms and changes to charge nurse.
- Cleaned equipment used by patients after use according to standard procedures.
- Developed positive relationships with clients through active listening skills.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered patient call signals and signal lights to determine patients' needs.
- Distributed drinking water and nourishment to residents.
- Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
- Supported non-ambulatory residents in range of motion exercises.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
- Helped with physical therapy exercises prescribed by a physician or therapist.
- Provided companionship to elderly and disabled individuals in their home environment.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
Associate
Panera Bread
Clifton
08.2012 - 04.2016
- Trained new associates on store operations, policies, and procedures.
- Provided customer service support for inquiries, complaints, and returns.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with selecting items and answering questions about products.
- Organized backroom areas to maintain a clean and organized work environment.
Customer Service Sales Representative
New York & Company
Fairfax
09.2011 - 07.2012
- Reset store displays for special events and seasonal merchandise changes.
Money Transfer Agent
Cashiers
Falls Church
05.2009 - 04.2010
- Conducted customer service activities in order to facilitate money transfer transactions.
- Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Performed administrative tasks such as filing documents, updating databases.
- Discussed client financial options to keep customers informed regarding transactions.
Education
CMA Medication Aide
Astar Education Institute
Manassas, VA03-2025
CNA Nursing Assisten
Astar Education Institute
Manassas, VA11-2018
High School Diploma -
Universidad Francisco Gavidia The El Savador
El Salvador10-2006
Skills
- Medication administration
- Patient care
- Vital sign monitoring
- Customer service
- Administrative support
- Incident reporting
- Reporting and documentation
- Product and service sales
- Client interaction
- Data confidentiality
- Document preparation
- Positive and professional
Languages
English
Professional
Spanish
Full Professional
Timeline
Manager Assistant
pineda cleaning services llc
12.2019 - Current
Home Health CNA
CNA
11.2018 - 12.2019
Associate
Panera Bread
08.2012 - 04.2016
Customer Service Sales Representative
New York & Company
09.2011 - 07.2012
Money Transfer Agent
Cashiers
05.2009 - 04.2010
CMA Medication Aide
Astar Education Institute
CNA Nursing Assisten
Astar Education Institute
High School Diploma -
Universidad Francisco Gavidia The El Savador
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