Roderick Battle
Norfolk
Summary
Dynamic Peer Recovery Specialist with a proven track record at Impact Mental Health Services, adept in relapse prevention and resource navigation. Skilled in motivational interviewing and fostering client engagement, I excel in creating supportive environments that promote recovery and self-awareness, enhancing overall treatment outcomes through empathetic listening and advocacy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Recovery Specialist
Impact Mental Health Services
01.2025 - 08.2025
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Increased client engagement with treatment programs by facilitating group sessions and workshops.
- Created a safe space for open dialogue among peers, encouraging shared experiences and mutual support during group sessions.
- Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
- Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
- Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Connected clients with community resources and services, fostering a strong support network for sustained recovery.
- Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
Customer Service Representative
Pizza Hut
06.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
GED -
Commonwealth of Virginia
Baskerville, VASkills
- Mental health awareness
- Self-care techniques
- Relapse prevention
- Motivational interviewing
- Hippa training
- Tova training
- Resource navigation
- Recovery planning
- Boundary setting
- Substance abuse
Certification
72 hour Peer Training
Ethics Training
Timeline
Peer Recovery Specialist
Impact Mental Health Services
01.2025 - 08.2025
Customer Service Representative
Pizza Hut
06.2022 - 01.2025
GED -
Commonwealth of Virginia
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