Rodney Duke
Danville
Summary
Dynamic Table Games Assistant Shift Manager with proven expertise at Caesars Virginia, recognized for enhancing customer satisfaction and optimizing game efficiency. Skilled in team management and problem-solving, I successfully resolved disputes while ensuring compliance with gaming regulations, fostering a professional environment that maximized profitability and team performance.
Overview
16
16
years of professional experience
Work History
Table Games Asst. Shift Manager
Caesars Virginia
04.2023 - Current
- Developed strong team rapport by providing ongoing coaching, mentoring, and support to Table Games staff members.
- Enhanced customer satisfaction by effectively resolving disputes and complaints at the gaming tables.
- Ensured compliance with regulatory requirements through thorough knowledge of gaming laws, rules, and regulations.
- Improved game efficiency by closely monitoring Table Games operations and ensuring adherence to policies and procedures.
Table Games Asst Shift Manager
LIVE! Casino Hotel
04.2013 - 03.2023
- Supported seamless integration of new employees into the team through comprehensive training programs tailored to individual needs.
- Developed strong team rapport by providing ongoing coaching, mentoring, and support to Table Games staff members.
- Streamlined communication between departments, successfully coordinating with other shift managers to ensure smooth transitions during shift changes.
- Enhanced customer satisfaction by effectively resolving disputes and complaints at the gaming tables.
- Optimized table games revenue by actively analyzing trends and adjusting game offerings accordingly.
- Maximized table utilization rates by monitoring staffing levels relative to anticipated demand throughout each shift period.
Table Games Floor Supervisor
Mountaineer Casino Race Track and Gaming Resort
09.2009 - 04.2013
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
Education
WyoTech
Indiana, PASkills
- Team management
- Policy enforcement
- Employee scheduling
- Table games expertise
- Strong leadership
- Gaming regulations
- Casino operations
- Time management
- Problem-solving
- Reliability
- Excellent communication
- Team leadership
Timeline
Table Games Asst. Shift Manager
Caesars Virginia
04.2023 - Current
Table Games Asst Shift Manager
LIVE! Casino Hotel
04.2013 - 03.2023
Table Games Floor Supervisor
Mountaineer Casino Race Track and Gaming Resort
09.2009 - 04.2013
WyoTech
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