Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Roger Alexander

Hopewell

Summary

Dedicated Service Technician with a proven track record at Wittenbach, skilled in technical installation and equipment maintenance. Renowned for exceptional problem-solving abilities and service-oriented communication, consistently enhancing customer satisfaction through accurate diagnostics and timely repairs. Committed to safety and quality, ensuring optimal machine performance and reliability.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Service Technician

Wittenbach
05.2018 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Service Technician

ADT Security
10.2002 - 05.2018
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Education

High School Diploma -

THOMAS DALE HIGH
Chester, VA
06-1988

Skills

  • Technical installation and maintenance
  • Thorough quality assurance
  • Equipment preventive maintenance
  • Service-oriented communication
  • Self-directed work
  • Dependable attendance
  • Technical issue resolution skills
  • Problem-solving expertise
  • Accurate diagnostic evaluation
  • Skilled in resolving equipment issues
  • Professional demeanor
  • Punctual and reliable

Accomplishments

  • VERINT DVR CERTIFICATION
  • KNOWLEDGE OF DMP SECURITY SYSTEMS
  • KNOWLEDGE OF ACCESS CONTROL SYSTEMS
  • KNOWLEDGE OF BOSCH SECURITY SYSTEMS
  • PAST 7 YEARS AT CURRENT EMPLOYER LEARNED AND ATTAINED SKILLS TO TROUBLESHOOT CONVENTIONAL BANK EQUIPTMENT, DIEBOLD, HAMILTON EQUIPTMENT
  • SKILLED AT INSTALLING KABA MAS ELECTRONIC LOCKS AND MOST OTHER ELECTRONIC LOCKS
  • SKILLED AT FORCE OPENING SAFE DEPOSIT BOXES
  • SKILLED AT FORCE OPENING MOST LOCKERS

Certification

  • CURRENT DCJS REGISTRATION SINCE 1995
  • 30 YEARS EXPERIENCE IN ELECTRONIC SECURITY FIELD

Timeline

Service Technician

Wittenbach
05.2018 - Current

Service Technician

ADT Security
10.2002 - 05.2018

High School Diploma -

THOMAS DALE HIGH

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Roger Alexander