Roger Davenport II
Virginia Beach
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
35
35
years of professional experience
Work History
Technical Training Instructor
Xerox
Virginia Beach, VA
05.2015 - 02.2026
- Facilitated virtual, in-person and blended learning sessions.
- Maintained detailed records of all completed trainings, streamlining compliance reporting processes for management purposes.
- Tracked employee progress throughout training programs, identifying areas for additional support or resources as needed.
- Evaluated trainee performance through assessment ride alongs, providing constructive feedback for continuous improvement.
- Collaborated with subject matter experts to ensure accurate and up-to-date content for training materials.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Copier Service Technician
Xerox Business Solutions
Virginia Beach, VA
09.1990 - 05.2015
- Diagnosed and resolved mechanical issues in multifunction printers to ensure optimal performance.
- Trained junior technicians on equipment troubleshooting and service protocols to improve team efficiency.
- Maintained accurate records of service calls and repairs, ensuring compliance with company standards and policies.
- Utilized diagnostic tools to identify faults effectively, leading to a significant reduction in repeat service calls.
- Enhanced client relationships with timely communication and status updates on repairs.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Performed shop setups and field installs.
Education
No Degree - Electronics Technician
ECPI University
Virginia Beach, VASkills
- Training delivery
- Online teaching
- Subject matter expertise
- Learning management systems
- Materials organization
- Performance assessment
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Technical Training Instructor
Xerox
05.2015 - 02.2026
Copier Service Technician
Xerox Business Solutions
09.1990 - 05.2015
No Degree - Electronics Technician
ECPI University