Roger Hurley
Belle Haven
Summary
Dynamic and results-oriented Professional Driver and Service Technician with a proven track record at AmeriGas Propane, enhancing customer satisfaction through efficient transportation and expert propane services. Adept at route planning and maintaining a safe driving record, I excel in sales and customer service, leveraging my people skills to foster client relationships and drive repeat business.
I have excelled in leadership through my years working at ace hardware in retail and new Ravenna tile and mosaics managing, leading departments , teams and associates. I have also excelled in customer service and sales in the propane industry.
Overview
18
18
years of professional experience
Work History
Professional Driver
Sharp Energy
04.2022 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Propane service technician
- Propane delivery driver
- Customer service.
- Propane sales.
Professional Driver and Service Technician.
AmeriGas Propane
08.2018 - 04.2022
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Propane sales.
- Propane service technician.
- Propane delivery driver.
- Install propane lines, tanks, appliances, repair appliances.
- Customer service.
Part Time Store Manager
Shore Vape
02.2013 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managing store for owner.
- Key holder
- Customer service.
- Product ordering and shipping.
- Paying employees.
- Sales and services.
- Cash register.
- Wholesales and stocking store.
- Doing the books for store income and taxes.
Professional Marble and Granite Designer & Cutter
New Ravenna Mosaics
02.2013 - 08.2018
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Lead saw man.
- Crew leader.
- Wet tile saw operator.
- Marble designer and design cutter on wet tile saws.
- Worked directly under the president of the company to run and operate wet tile saws department.
- Making sure product deadlines were met for the product to be designed and made to be shipped on promised date.
- Spokesperson, representative and traveler for company at expos and marble shows in multiple states.
Customer Service and Sales Associate
Ace Hardeware
01.2007 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Key holder supervisor.
- Make keys.
- Make paint.
- Cashier.
- Forklift operations.
- Customer service.
- Ordering & Shipping.
- Security detail.
- Crew leader for floor associates.
Education
High School Diploma -
Nandua High School
Onley Virginia 06.2010
Skills
- City and non-city driving
- Route planning
- Safe driving record
- Transportation
- Class B CDL
- Sales rep
- Key holder supervisor
- Customer service
- Crew leader
- Department manager
- Lead professional custom marble saw cutter
- Propane sales and customer service
- Propane appliance, tank , lines installer
- Propane repair man, appliances etc
- Professional propane service technician and delivery driver
- Retail store associate
- People skills
- Deescalate tough situations
- People pleaser
- Excellent personality for sales and customer service
- Highly liked personality
- Sales and customer services as well as talking to customers and being in sales and retail has always been my favorite job as I’m good at it I enjoy being around people , talking to people and helping people
Additional Information
I am a hardworking individual who aims to please people and provide excellent customer service. I want to insure people that I care and will do anything to make things right and to make people feel that they matter and their opinions are heard and that they are important.
I am a full time father of 3 beautiful children, my goal is to always succeed in life and to provide for them and prove to my children that you can do anything in life if you work hard and show your worth , the sky is the limit for success and you can do anything you set your mind to if you want it bad enough. I am always looking for ways to improve my career for my family and people in general to make the world a better place.
Timeline
Professional Driver
Sharp Energy
04.2022 - Current
Professional Driver and Service Technician.
AmeriGas Propane
08.2018 - 04.2022
Part Time Store Manager
Shore Vape
02.2013 - 06.2019
Professional Marble and Granite Designer & Cutter
New Ravenna Mosaics
02.2013 - 08.2018
Customer Service and Sales Associate
Ace Hardeware
01.2007 - 08.2013
High School Diploma -
Nandua High School
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