Rohullah Hussaini
Stafford
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Interpreter
Language Line Solutions
Monterey
03.2021 - Current
- Facilitate effective audio and video interpretation and customer service for 1000+ customers in medical, financial and other fields
- Use knowledge of accepted ethical guidelines to interpret confidential and sensitive information
- Collaborate with other interpreters to cross-check accuracy of interpretations
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations which resulted in 90% customer satisfaction
Technical Support Specialist
Danish Demining Group
Kabul
07.2014 - 10.2020
- Performed network, software and hardware troubleshooting to ensure all systems and workstations were operating optimally
- Investigated and responded to support requests via email, phone and remote-control software
- Installed, configured and managed laptops, phones, printers, and other devices for 40+ employees
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Education
Bachelor of Science (BS) - Electronics and Communication Engineering
MANIT
India05.2014
Skills
- Technical Support
- Customer service expert
- Complaint resolution
- Staff education and training
- Active Listening
- Windows 10
- Microsoft Office
- Cultural sensitivity
- Collaborative teamwork
- Technical troubleshooting
- Customer support
- Cross-cultural communication
Certification
CompTIA A+, XLLY0FH5S2E11TKQ
Languages
- Dari, Excellent
- English, Excellent
Languages
English
Full Professional
Dari
Native/ Bilingual
Pashto
Professional
Urdu
Limited
Timeline
Interpreter
Language Line Solutions
03.2021 - Current
Technical Support Specialist
Danish Demining Group
07.2014 - 10.2020
Bachelor of Science (BS) - Electronics and Communication Engineering
MANIT
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