Roland Wicker
Richmond
Summary
Dedicated crew member with strong customer service skills/people skills, multitasking abilities, and a commitment to keeping a comfortable environment. Eager to enhance guest experiences and contribute to team success.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin
Quinton, VA
10.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring positive experiences for all guests.
- Operated coffee and beverage equipment efficiently, maintaining quality standards and consistency.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall productivity.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
New Kent High School
New Kent, VASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Flexible schedule
- Integrity and honesty
- Order management
- Beverage preparation
Timeline
Crew Member
Dunkin
10.2024 - Current
High School Diploma -
New Kent High School