Rolonda Cook
Newport News
Summary
Diligent customer service with 10 years of experience in enhancing customer satisfaction and resolving complex issues across various industries. Proven ability to train new employees and maintain high standards in fast-paced environments. Skilled in effective communication and problem-solving, with a strong commitment to delivering exceptional service and fostering positive customer relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
Newport News
10.2021 - 07.2025
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Deescalated angry calls when supervisors wasn't available
Production Associate
Vitesco Technologies
Newport News
12.2021 - 12.2022
- Operated production machinery and equipment to meet daily production targets
- Trained new employees on proper operation of machinery and safety procedures
Production Worker
Manpower
Newport News
07.2021 - 12.2021
- Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
- Trained new employees on proper operation of machinery and safety protocols
Serving the students and staff
Hines Middle School
Newport News
09.2016 - 06.2021
Cashier and Server
Kmart
Yorktown
01.2018 - 09.2018
- Helping keep front end of the store neat and clean.
- Helping customers with pleasant attitude at all time.
Stocker/Sales Associate
Walmart
Yorktown
01.2015 - 07.2015
- Stock merchandise
- Better interaction with people
- Loved talking, helping and communicating with the customers
Cashier
Wendy's
Yorktown
03.2013 - 06.2013
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Food Handler
Warrior Café
Newport News
03.2011 - 09.2011
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
Universal Food Handler
Busch Gardens
Williamsburg
06.2009 - 12.2009
- Greeted customers in an efficient and well-mannered way
- Prepared food in a sanitary and safe way according to standards
- Provided a World Class experience for each guest
- Handled complaints and issues of the guest in a positive atmosphere
Education
High school or equivalent -
Woodside High School
01.2011
Skills
- Training & development
- Warehouse experience
- Restaurant experience
- Manufacturing
- Food Production
- Food Handling
- Materials handling
- Typing
- Assembly
- Food Preparation
- Customer service
- Cash handling
- Fast Learner
- Respectable Worker
- Able to work independently and/or groups
- Heavy equipment operation
- Serving Experience
- Windows
- Food service
- Driving
Certification
Driver's License
Timeline
Production Associate
Vitesco Technologies
12.2021 - 12.2022
Customer Service Representative
Maximus
10.2021 - 07.2025
Production Worker
Manpower
07.2021 - 12.2021
Cashier and Server
Kmart
01.2018 - 09.2018
Serving the students and staff
Hines Middle School
09.2016 - 06.2021
Stocker/Sales Associate
Walmart
01.2015 - 07.2015
Cashier
Wendy's
03.2013 - 06.2013
Food Handler
Warrior Café
03.2011 - 09.2011
Universal Food Handler
Busch Gardens
06.2009 - 12.2009
High school or equivalent -
Woodside High School
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