I love working out I typically go to the gym 4 times a week I collect venomous snakes I like to go hunting any chance I get a break from school, work, and my other responsibilities I love spending time with my family as well
Roman Viney
Hampton
Summary
Accomplished Manager of Operations at MOD Pizza, adept in strategic planning and staff development. Leveraged decision-making and customer service skills to enhance team productivity, reduce operational expenses, and achieve high customer satisfaction ratings. Demonstrated excellence in implementing cost-saving initiatives and improving service quality, ensuring financial targets were consistently met.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Manager of Operations
MOD Pizza
09.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
Dog Trainer
Dog Wizard
01.2019 - Current
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
Manager on Duty
Chik-Fil-A
04.2019 - 03.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Education
Bachelor of Arts - History
Christpher Newport University
Newport News, VA05-2026
High School Diploma -
Kecoughtan High School
Hampton, VA05-2022
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Problem-solving
- Time management
- Conflict resolution
- Public speaking
- Staff development
- Team leadership
Accomplishments
- Boardmember of the Riverdale Civic Association
- 2nd degree black belt in karate
- President of the CNU Hunt Club
- Employee of the month 4 times in a row
Affiliations
- Triple Oaks Hunt Club
- National Honor Society
- Riverdale Civic Association
Interests
Timeline
Manager of Operations
MOD Pizza
09.2022 - Current
Manager on Duty
Chik-Fil-A
04.2019 - 03.2022
Dog Trainer
Dog Wizard
01.2019 - Current
Bachelor of Arts - History
Christpher Newport University
High School Diploma -
Kecoughtan High School
Similar Profiles
Amanda Van ValkenburgAmanda Van Valkenburg
Legal Licensing Coordinator at MOD PizzaLegal Licensing Coordinator at MOD Pizza
Victoria SullivanVictoria Sullivan
Shift Captain at MOD PizzaShift Captain at MOD Pizza
McKenzie SantoyaMcKenzie Santoya
Shift Manager at MOD PizzaShift Manager at MOD Pizza