Ron Leporati

Award-winning leader in golf, retail, and hospitality operations with a proven track record of driving excellence through responsible financial management and exceptional customer service. Expertise in creating engaging experiential programming that enhances guest satisfaction and fosters community relations. Committed to associate development and empowering teams to achieve their full potential while delivering outstanding results. A strategic thinker dedicated to optimizing operational efficiency and cultivating lasting relationships.

• Implemented Forbes Five Star golf service standards for first time in property history.
• Team Member: J.D. Power "Best in Class" for upscale hotels
• Supported four additional golf and club operations within Omni Hotels & Resorts in a Task Force capacity.
• Maintained the highest golf guest satisfaction scores for nine years with Omni Hotels & Resorts.
• Created internal audit program for protecting assets and establishing associate accountability.
• Bettered bottom line by 30%: producing 20% more income and reducing costs by 10% via pricing strategies, business development initiatives and enhanced customer engagement efforts.
• $380k NOI improvement following 11 years of financial losses.

• Developing nine Assistant Professionals into Head Professional, Director of Golf or Director of Instruction roles
• Being recognized nationally as the 2014 PGA of America Resort Merchandiser of the Year
• Being recognized by the Tri-State PGA:
• 2009, 2013 and 2014 Resort Merchandiser of the Year
• 2011 and 2017 Bill Strausbaugh Award (for mentoring and coaching fellow PGA Members)
• 2018 Golf Professional of the Year

• Membership, Marketing and Social Media Campaigns
• Customer Relations, Retention and Recruitment
• Lodging (traditional resort, suites, cottages, townhomes, etc.)
• F&B: Event Sales; Planning & Execution; a’ la carte Dining; etc.
• Identifying operating potential (revenue capture and resource management)
• Establishing a culture balancing relationships, associate development and resource management
• Merchandising Plans (OTB, Forecasting, Budgeting, etc.)

• A.C.E.S. Associates Creating Exceptional Service. Recognition of associates who go “Above and beyond” the traditional call of duty in providing great service or provide a pattern of consistently memorable service.
• “You hear it, you own it” and “Make it count.” Empowering associates to take ownership during service, issue prevention or service recovery scenarios.
• Daily Huddles. Daily 10-minute (twice/day) Team gatherings where information is exchanged with the intention of creating operational excellence.
• Ron’s Raps. Weekly one-on-one meetings with direct reports.
• Team Meetings. Weekly Leadership Team discussions.
• Moments of Service. Commitment to property-wide ongoing training.
• Mirror Image. Humility in leadership: Policies apply to all associates, especially those in the highest positions.
• Operational Balance. Balancing responsible fiscal management, memorable service and an atmosphere where associates contribute and grow.