Ronald Stallard
Fredericksburg
Summary
Detail-oriented professional with strong customer service and problem resolution skills. Experienced in addressing inquiries and complaints, ensuring member satisfaction and enhancing overall experience, as well as entering data for administration.
Overview
4
4
years of professional experience
Work History
Concierge
Silver Companies
Fredericksburg
08.2025 - Current
- Assisted members with inquiries and requests to improve overall satisfaction.
- Resolved member complaints with professionalism and courtesy to maintain positive relationships.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Coordinated maintenance requests for rooms and facilities to ensure optimal member comfort.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Front Desk Associate
YMCA
Fredericksburg
09.2022 - 09.2025
- Identified and addressed customer needs promptly, contributing to positive experiences.
- Resolved customer issues efficiently, enhancing overall satisfaction.
- Entered and verified data accurately, maintaining high-quality records.
- Ensured rules and company policy were enforced.
Education
High School Diploma -
Stafford Senior High School
Stafford, VA05-2023
Some College (No Degree) - General Studies
Germanna Community College
Stafford, VA04-2026
Skills
- Strong work ethic
- Data entry
- Problem resolution
- Customer service
- Guest relations
- Communication skills
- Attention to detail
- Tech-Savvy
- Punctual attendance
Timeline
Concierge
Silver Companies
08.2025 - Current
Front Desk Associate
YMCA
09.2022 - 09.2025
High School Diploma -
Stafford Senior High School
Some College (No Degree) - General Studies
Germanna Community College