Ronda Light
Stephens City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
38
38
years of professional experience
Work History
Non-Emergency Medical Driver
Wingz
San Francisco
02.2025 - Current
- Transported passengers to medical appointments following established safety protocols.
- Maintained vehicle cleanliness and functionality to ensure safe transportation.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Owner and Operator
Delightful Bites
Stephens City
11.2022 - 03.2025
- Planned and organized catering menus for diverse events and client preferences.
- Collaborated with clients to finalize event details and catering requirements.
- Ensured compliance with health and safety regulations during food handling processes.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Developed menus and recipes according to client requests.
- Accurately estimated amount of food to prepare for events.
Gift Shop Cashier
Loris Gifts
Plano
01.2020 - 03.2025
- Operated cash register and processed customer transactions efficiently.
- Maintained organized displays and stocked shelves with merchandise.
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating items throughout the store.
- Operated cash register, processed payments and issued receipts for purchases.
- Performed opening and closing procedures as required by management policies.
- Balanced daily register receipts with sales totals at end of shift.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Thrift Store Clerk
Blue Ridge Hospice
Winchester
11.2022 - 10.2023
- Assisted customers in selecting items while providing excellent service.
- Organized and displayed merchandise to enhance store appearance.
- Collaborated with team members to maintain a clean store environment.
- Processed customer payments using cash registers, credit card machines, and other point-of-sale equipment.
- Provided excellent customer service by helping shoppers locate specific items or suggesting alternative products.
- Sorted donations of clothing, furniture, books, toys, electronics for resale in the store.
- Maintained a clean and organized work environment by stocking shelves, sweeping floors, and removing trash from the store.
- Bagged or packaged purchases and wrapped gifts.
Event Coordinator
Piccadilly's
Winchester
07.2021 - 10.2022
- Coordinated logistics for events, ensuring smooth execution and adherence to schedules.
- Oversaw event setup and breakdown, maintaining organization and efficiency throughout.
- Facilitated communication among team members, promoting collaboration and alignment.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Oversaw all aspects of event production from conception through completion.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Designed contracts, collected fees, and booked venues for events.
Barista
Krogers Grocery Store
Westerville
05.2017 - 02.2019
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating area.
- Operated espresso machines and other equipment following safety protocols.
- Stocked supplies and monitored inventory levels for timely replenishment.
- Processed customer transactions accurately using point-of-sale systems.
- Engaged with customers to create a welcoming atmosphere in the café area.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Placed orders with suppliers for delivery of products required for daily operations.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Food Service Manager
Red Lobster
Columbus
03.1998 - 01.2014
- Managed daily operations of food service and dining areas.
- Trained staff on food safety and customer service standards.
- Coordinated inventory management and supply ordering processes.
- Oversaw scheduling to ensure adequate staffing during peak hours.
- Maintained compliance with health regulations and safety standards.
- Facilitated team meetings to enhance communication and morale.
- Adhered to company food, safety, quality and sanitation policies.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Provided ongoing training for new employees on safe food handling practices.
- Maintained records of food inventory, supplies, and equipment.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Handled customer complaints and feedback, implementing changes to improve service.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved customer complaints promptly to ensure satisfaction.
Owner Operator
Sugar and Spice Customed Baked Goods and Catering
Columbus
08.1994 - 03.1998
- Established relationships with suppliers to negotiate favorable terms and pricing.
- Implemented quality control measures to uphold service standards and consistency.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained clean and organized work areas to enhance productivity.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
Customer Service Representative
BancOne
Columbus
03.1988 - 07.1994
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer requests using banking software and internal systems.
- Educated clients on banking products and services to enhance understanding.
- Trained new staff on customer service protocols and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Northeast Career Center
Columbus, OH06-1984
High School Diploma -
Mifflin High School
Columbus, OH06-1984
Skills
- Vehicle safety
- Customer transport
- Route planning
- Client communication
- Schedule management
- Problem solving
- Time management
- Confidentiality compliance
- Defensive driving
- Professionalism and courtesy
- Safe driving techniques
- HIPAA compliance
- Customer Service-oriented
- Relationship building
- Vehicle cleaning
- GPS and route planning
- Organizational skills
- Driving safety
- Safety protocols
Timeline
Non-Emergency Medical Driver
Wingz
02.2025 - Current
Owner and Operator
Delightful Bites
11.2022 - 03.2025
Thrift Store Clerk
Blue Ridge Hospice
11.2022 - 10.2023
Event Coordinator
Piccadilly's
07.2021 - 10.2022
Gift Shop Cashier
Loris Gifts
01.2020 - 03.2025
Barista
Krogers Grocery Store
05.2017 - 02.2019
Food Service Manager
Red Lobster
03.1998 - 01.2014
Owner Operator
Sugar and Spice Customed Baked Goods and Catering
08.1994 - 03.1998
Customer Service Representative
BancOne
03.1988 - 07.1994
High School Diploma -
Northeast Career Center
High School Diploma -
Mifflin High School