Rondrae Smith
Chesapeake
Summary
Detail-oriented Warehouse and Logistics Professional with a strong background in supporting U.S. Navy operations. Skilled in managing inventory, executing time-sensitive projects, and ensuring compliance with DOD security standards. Experienced in documentation quality assurance, training, and facilitating cross-functional coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Specialist
Kalman & Company, Inc.
VA
06.2024 - Current
- Planned, organized, and staged materials and equipment for time-sensitive Navy missions, enhancing operational readiness.
- Receive, inspect, and verify inbound shipments for accuracy, quantity, and condition.
- Conducted quality assurance inspections on outbound shipments, ensuring materials consistently met specifications.
- Maintain inventory records and property accountability logs to ensure audit readiness and compliance.
- Handle controlled materials in compliance with DoD and Navy security protocols.
- Supported design, staging, and execution of warehouse projects for U.S. Navy, ensuring compliance with federal logistics standards and timely delivery.
Senior Case Manager
Capital One
Chesapeake
06.2019 - 02.2023
- Conducted quality reviews that ensured adherence to policies and strengthened compliance.
- Identified process improvements to enhance efficiency and consistency.
- Prepared reports and documentation that facilitated successful audits and compliance reviews.
- Trained new hires on systems, procedures, and customer service practices.
- Maintained accurate records to enhance organizational reporting and accountability.
Customer Service Representative
Capital One
Chesapeake
12.2014 - 07.2019
- Resolved customer inquiries via phone and email, ensuring high customer satisfaction and accurate information delivery.
- Collaborated with team to handle high-volume customer requests, ensuring timely support.
- Educated customers on product and service offerings, enhancing their overall experience.
- Managed account setup and verification while protecting sensitive data.
- Assisted in training team members.
Education
Some College Coursework -
Tidewater Community College
High School Diploma -
Deep Creek High School
Skills
- Warehouse asset tracking
- Inventory management
- Supply chain management
- Logistics management
- Shipping operations
- Logistics support
- Regulatory compliance
- Quality assurance
- Process improvement
- Microsoft Office applications
- Conflict resolution
- Training
Certification
- Secret Clearance, Active, 11/01/24, 11/01/29
- Driver's License, Valid
Security Clearance
Secret, Active, 11/01/24, 11/01/29
Personal Information
- Willing To Relocate: Anywhere
- Citizenship: United States
Timeline
Warehouse Specialist
Kalman & Company, Inc.
06.2024 - Current
Senior Case Manager
Capital One
06.2019 - 02.2023
Customer Service Representative
Capital One
12.2014 - 07.2019
Some College Coursework -
Tidewater Community College
High School Diploma -
Deep Creek High School