Ronnette Morris
Alexandria
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
18
18
years of professional experience
Work History
Customer Service Assistant
Long Dog Inc.
Alexandria
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Shared experience and feedback based on observation, improving process documentation and team knowledge.
- Entered orders and maintained customer records to facilitate processing and fulfillment.
- Conducted business ethically to serve customers and increase company profit and goodwill.
- Participated in training and other learning opportunities to expand knowledge of company and position.
Assistant Manager
Valero Business Services
Alexandria
01.2021 - 01.2022
- Responsible for cash handling, inventory stocking and ordering, and scheduling
- Managed a crew of 12 employees
- Began as a cashier and was promoted to Assistant Manager
Driver Sales Representative
Door Dash Inc.
Alexandria
05.2020 - 12.2020
- Door Dash and Instacart
- Delivery of food and grocery items to customers in D.C., Maryland, and Virginia
- Provided excellent customer service, resulting in a 4.98/5.0-star average
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Cross-sold additional products to customers depending upon merchandise needs.
- Promoted positive relationships with customers to maintain consistent sales.
Operator/Receptionist
Mid-atlantic Vinyl Products
California City
01.2015 - 01.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
Front Desk Associate
Green Core
San Diego
01.2015 - 01.2016
- Set and modified labeling machines for pricing and inventory control
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Responded to inquiries and room requests made online, by phone and via email.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
Sales Clerk
Linford Uniform
Upper Marlboro
01.2012 - 01.2014
- Assisted customers with uniform purchases
- Responsible for stocking and inventory control
- Assessed floor displays to restock merchandise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted customers with product, promotion and policy information.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Followed up after sales to assess satisfaction and identify ongoing requirements.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
Cook
The Ballentine
Washington
01.2007 - 01.2011
- Prepared meals for guests in a senior living facility
- Responsible for ordering food and supplies, scheduling and management of a crew of 10
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Education
General Equivalency Degree -
01.2022
Skills
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Call Center Operations
- Data Entry
- Understanding Customer Needs
- Multitasking and Prioritization
- Upselling Products and Services
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Service
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
Timeline
Customer Service Assistant
Long Dog Inc.
01.2022 - Current
Assistant Manager
Valero Business Services
01.2021 - 01.2022
Driver Sales Representative
Door Dash Inc.
05.2020 - 12.2020
Operator/Receptionist
Mid-atlantic Vinyl Products
01.2015 - 01.2017
Front Desk Associate
Green Core
01.2015 - 01.2016
Sales Clerk
Linford Uniform
01.2012 - 01.2014
Cook
The Ballentine
01.2007 - 01.2011