Rosario (Rose) Flores
Virginia Beach
Summary
To establish a career and apply my knowledge and experiences with a company with great benefits and opportunity for advancement.
Highly successful at motivating teams and streamlining operations.
Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managerial position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Property Manager
Tumon Horizon Condominiums HomeOwner's Association
01.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Administered operations to handle needs of more than 100 tenants across 104property units.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Managed condominium administrative, maintenance and security staff for daily operations.
- Handled payroll, HOA monthly payments, financial banking records and other administrative duties.
Billable/Contracts Administrator (former Warranty Administrator)
Morrico Equipment LLC
01.2009 - 06.2017
- Oversee all billable and contract customers for preventive maintenance service as well as diagnosis and repairs on all heavy equipment, commercial/residential generators, and all other equipment products sold by Morrico Equipment
- Schedule monthly preventive maintenance service for contract customers
- Schedule technician for daily jobs for all billable/contract customers
- Assist technicians on research and technical support on repairs
- Coordinate daily schedules and parts ordering for technicians
- Prepare and reconcile accounts for all contract customers
- Prepare service work orders, billing invoices, account ledgers, and service/repair estimates
- Assist Service Manager on all other duties as needed for service related issues.
Circulation Administrative Assistant/Data Entry Supervisor
Pacific Daily News
05.2000 - 10.2008
- Supervise, train and overseeing the daily operations of the Data Entry section and AS/400 system/Genesys Software
- Assist Circulation Director and Operations Manager with daily Circulation and Data Processing operations as well as the distribution of local newspaper to both single copy and home delivery accounts
- Responsible for preparing daily, weekly and monthly sales/ corporate reports and operations statements
- Responsible for the payroll processing for all Circulation Drivers and calculation of all District Manager bi-weekly mileage Handle overseas accounts and distribution
- Assist data entry and customer service sections with daily complaint dispatch and billing problems
- Assist District Sales Managers with reconciling and upkeep of newsstand, racks, street seller and other accounts
- Responsible for office procurement and cost analysis
- Create and maintain integrity of all new accounts for both single copy, home delivery, NIE (Newspapers in Education) both on and off-island
- Assist Single Copy Merchandiser with NIE account maintenance
- Responsible for generating all street seller and Carrier ‘Verifications of Employment’
- Monitor all 2ncl class postage and USA Today reports
- Generate Publisher’s Statement and other annual corporate reports
- Reconcile and create all McDonalds newspaper sales and generate monthly commission reports
- Other administrative and circulation duties as assigned.
Accounting Tech III/Assistant Fiscal Officer
Catholic Social Services
09.1995 - 06.1996
- Employed to work directly under the Fiscal Manager to handle the daily operations of the fiscal department
- These duties include the reconcilement of the daily and monthly accounts for various programs administered by Catholic Social Services (CSS) that are locally and federally funded
- Also responsible for the accountability of all incoming donations and other program funding
- In-charge of the overall financial and payroll reconcilement for the AmeriCorp Program
- Also assisted with the duties of payroll, A/R & A/P, program budgeting and other standard accounting tasks.
Payroll and Retirement Plan Administrator
Administrative Services Corporation
06.1992 - 02.1995
- Employed as a Plan Administrator for the Retirement /Pension division to administer and comply with rules governing Plan Administration for qualified retirement and pension plans
- These sections include plan set-up and implementation, employee enrollment and communications, record keeping and reporting requirements to IRS and other operational duties
- Process distributions upon events such as retirement, death, financial hardship or termination of employment
- Invest and perform allocation of participant and company contributions
- Responsible for numerous companies 401(K), Profit Sharing, Money Purchasing, Thrift Savings and other integrated plans
- Responsible for the overall operations of payroll processing for various companies
- Responsible for daily payroll operations, quarterly and annual tax filings and reports for companies from both Guam and the Northern Marianas Islands
- Troubleshoot discrepancies for Great Plain’s software.
Executive Assistant
Triton Development
01.1992 - 05.1992
- Employed as an Executive Assistant to the President of Triton Development
- Assist with pre-opening procedures, daily operations and projects; oversee all administration management procedures; human resources operations, and employee development
- Monitor and control company accounts, procurement and cost control; extensive public relations representing for company project consulting functions, as well as daily customer contact; supervise administrative staff of two (2)
- In-charge of and conduct employee training and development.
Assistant Officer
Kyowa Saitama Bank, Ltd. Guam Branch
10.1990 - 12.1991
- Employed as an Assistant Officer for the operations department pre-opening team
- Managed administrative/operations procedures and staff; managed human resources section, procurement procedures, and account sections for payroll processing, A/P, cost control and data processing sections
- Monitored furniture, equipment and office supply listing and inventory; coordinated all company functions and special projects assigned
- Conducted employee development and appointed spokes person for employee relations.
Personnel and Training Assistant/Secretary
Pacific Star Hotel
05.1987 - 03.1990
- Assist the Training Manager with the preparation and scheduling of monthly career training and development of all hotel staff
- Research and create training sessions and material as needed for hotel employees
- Implemented and coordinated in-house tours for (VIEC) Visitor Industry Education Council
- Handle and monitor the Tuition Reimbursement program for all hotel employees
- Elected as Sports Coordinator for the Hotel & Restaurant Association
- Assist other departments such as room reservations, sales & public relations department, Executive Office with special projects, assignments and other hotel/tourism operations
- Other administrative duties as assigned.
Computer Operator I
Bank of Hawaii
03.1985 - 03.1987
- Daily processing of various job applications such as BPR (payroll), MICR, TDL, SDA, TGL, DDA, etc
- Knowledge of stand alone procedures, restoration of ICCF disk packs
- Responsible for magnetic tape library/retention and maintenance
- Reviews sysouts for proper job execution and trouble shooting from users for data and telecommunications equipment; supervised, trained and assisted control/data entry sections staff; conducted training for data entry and computer operators; programmed IBM 5280/5285 machines when needed
- Operated IBM 4331 for daily processing of various job applications; capture MICR items; operated various computer and peripheral equipment.
Education
Introduction to Data Processing -
American Institute of Banking (AIB)
Tamuning, GuamBusiness Math, Business English, Speedwriting, Typing A & B -
Western Pacific Business College
Agana Heights, Guam01.1983
High School Diploma - All Academics Required – Clerical Office Practice – Intro to Computers
John F. Kennedy Sr. High School
Tumon, Guam01.1982
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Data Confidentiality
- Team Collaboration
- Staff Management
- Schedule Coordination
- Work Planning and Prioritization
- Scheduling
- Document Management
- MS Office
- Relationship Development
- Goal Setting
- Employee Supervision
- Deadline Adherence
- Business Administration
- New Hire Onboarding
- Document Control
- Mail handling
- Bookkeeping
- Resourceful and Analytical
- Strategic Planning
- Timesheet Processing
- Events Coordination
- Operations Management
- Budget Management
- Continuous Improvement
- Supplies Ordering
- Project Management
- Multiple Priorities Management
- Performance Improvement
- Flexible Schedule
- Executive Support
- Record preparation
- Resource optimization
- Technical Support
- Meeting facilitation
- Project Coordination
- Travel Arrangements
- Travel Coordination
- Program Leadership
- Expense Monitoring
- 75 wpm Typing Speed
- Equipment Usage Tracking
- Proposal evaluation
- Analytical Thinking
- Data Analysis
- Idea Development and Brainstorming
- Project Planning
- Disaster Recovery Planning
- Multi-Line Phone Systems
- Administrative Leadership
- Preventive Maintenance
- Staff Coordination
- Employee Motivation and Guidance
- Staff Meetings
- Serve Customers
- Disturbance Handling
- Community Outreach Programs
- Maintenance and Supply Requests
- Social Media Engagement
- Video Surveillance
- Coordinate Documents
- Monthly Fee and Payment Collection
- Community Association Support
References
- Henry Wood, Business Owner, (671) 483-9663
- Roland Sondia, Business Systems Manager, (671) 483-0112/479-0112
- Alma Dimla, Service Manager, (671) 488-0851/649-1946
Training
- 07/01/1987, IBM Corporation, Technical Education Using Display Write/36
- 04/01/1989, Pacific Star Hotel, Basic Japanese Conversation
- 06/01/1989, Vista Institute/GCC, Communications Skills for Supervisors
- 06/01/1989, Vista Institute/GCC, Supervisory Skills: Motivating Employees
- 08/01/1989, Pacific Star Hotel, Management/Supervisory Training
- 07/01/1991, EOHR Management, Personnel Assistant Workshop
- 02/01/2002, Gannett-Virtual Campus, Customer Service Excellence Training
- 02/01/2002, Gannett-Virtual Campus, The Role of Management Training
- 05/01/2002, Gannett-Virtual Campus, Customer Service Course
- 05/01/2002, Gannett-Virtual Campus, Circulation Basics I
- 08/01/2006, Gannett-Virtual Campus, Genesys Software training
- 01/01/2008, Gannett-Virtual Campus, Just Ask Training Course
- 2000-2008, Pacific Daily News, AS400 System
Timeline
Property Manager
Tumon Horizon Condominiums HomeOwner's Association
01.2022 - Current
Billable/Contracts Administrator (former Warranty Administrator)
Morrico Equipment LLC
01.2009 - 06.2017
Circulation Administrative Assistant/Data Entry Supervisor
Pacific Daily News
05.2000 - 10.2008
Accounting Tech III/Assistant Fiscal Officer
Catholic Social Services
09.1995 - 06.1996
Payroll and Retirement Plan Administrator
Administrative Services Corporation
06.1992 - 02.1995
Executive Assistant
Triton Development
01.1992 - 05.1992
Assistant Officer
Kyowa Saitama Bank, Ltd. Guam Branch
10.1990 - 12.1991
Personnel and Training Assistant/Secretary
Pacific Star Hotel
05.1987 - 03.1990
Computer Operator I
Bank of Hawaii
03.1985 - 03.1987
Introduction to Data Processing -
American Institute of Banking (AIB)
Business Math, Business English, Speedwriting, Typing A & B -
Western Pacific Business College
High School Diploma - All Academics Required – Clerical Office Practice – Intro to Computers
John F. Kennedy Sr. High School
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