Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Rose Medina

Roanoke

Summary

Dynamic Operations Supervisor with a proven track record at Victoria's Secret PINK, excelling in inventory management and staff training. Recognized for implementing effective promotional campaigns that significantly boosted sales and enhanced customer satisfaction. Adept at performance evaluation and loss prevention, driving team success through strategic leadership and hands-on coaching. known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

27
27
years of professional experience

Work History

Operations Supervisor

Victoria's Secret PINK
Roanoke
07.2023 - 02.2025
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
  • Developed and executed promotional campaigns to boost store traffic and sales.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Shared product knowledge with customers while making personal recommendations.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.

Receiving Supervisor

Big Lots
Roanoke
03.2023 - 08.2023
  • Collaborated with other teams on special projects involving product delivery or storage arrangements.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Completed or assisted with difficult or skilled tasks.
  • Restocked shelves with new inventory promptly after receiving shipments.
  • Managed warehouse operations including receiving, stocking, picking and packing.

Retail Supervisor

Burlington
Roanoke
12.2019 - 01.2023
  • Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Counted and balanced registers.
  • Implemented loss prevention strategies, reducing shrinkage rates.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Delegated work to staff, setting priorities and goals.
  • Utilized POS systems and inventory management software to streamline operations and improve accuracy.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Performed daily opening and closing procedures according to established guidelines.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Box Office Manager

City Cinemas
Manhattan
11.2000 - 08.2004
  • Assisted with developing marketing strategies to increase ticket sales.
  • Staffed box office to accommodate walk-up sales, will-call window and inquiries.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Processed admission payments and provided tickets.
  • Ensured all guests were greeted in a friendly manner, directed them to their seats, and assisted with any special needs or requests.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Performed post-event cleanup activities including collecting trash from seating areas or restocking concession stands.

Part Time Sales Associate

Cookies Department Store
The Bronx
07.1998 - 04.1999
  • Replenished and arranged items to maintain appearance.
  • Operated register, handled cash and processed credit card transactions.
  • Identified customer needs by asking questions and advising on best solutions.
  • Stocked shelves with merchandise on a daily basis according to company guidelines.

Skills

  • Inventory management
  • Staff scheduling
  • Employee training
  • Performance evaluation
  • Loss prevention
  • Sales analysis
  • Customer service
  • Warehouse operations
  • Cycle counting
  • Point of sale operations
  • POS terminal operation
  • Customer satisfaction
  • Cash drawer reconciliation
  • Store layout
  • Sales reporting
  • Sales coaching

Languages

Spanish
Native/ Bilingual

Timeline

Operations Supervisor

Victoria's Secret PINK
07.2023 - 02.2025

Receiving Supervisor

Big Lots
03.2023 - 08.2023

Retail Supervisor

Burlington
12.2019 - 01.2023

Box Office Manager

City Cinemas
11.2000 - 08.2004

Part Time Sales Associate

Cookies Department Store
07.1998 - 04.1999

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Rose Medina