Rosemarie Peretto
Chester
Summary
Innovative individual possesses years of operational and customer service experience. Proven track record of success in driving revenue growth, improving operational efficiency, and delivering excellent customer service. Committed to providing a unique and memorable experience for each guest and ensuring the highest level of service satisfaction. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Worker
Southern Foodservice Management Inc.
Prince George
08.2025 - Current
- Prepared and served meals according to safety and sanitation guidelines.
- Maintained cleanliness of dining areas and food preparation spaces.
- Served meals to customers in a friendly and courteous manner.
- Monitored food quality to uphold company standards during service hours.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
ASSISTANT GENERAL MANAGER
PJ United
Hopewell
05.2021 - 09.2025
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Recruited and hired associates to meet business needs and requirements.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
- Completed thorough opening, closing, and shift change inspections to maintain operational standards each day.
CASHIER TEAM LEAD
McDonald
Chester
10.2019 - 05.2021
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
- Trained new cashiers on operational procedures, policies, and standards.
- Delivered quick, professional, and friendly check-out experience to customers.
Education
HIGH SCHOOL DIPLOMA -
Lompoc adult education school
Lompoc, CASkills
- Performance Improvement
- Financial Planning
- Supplier Monitoring
- Sales Promotion
- Food safety and sanitation
- Delegating Work
- Effective leader
- KPI Tracking
- Operations Oversight
- Customer Relations
- Quality assurance
- Verbal and written communication
Certification
Food handlers
References
References available upon request
Timeline
Food Service Worker
Southern Foodservice Management Inc.
08.2025 - Current
ASSISTANT GENERAL MANAGER
PJ United
05.2021 - 09.2025
CASHIER TEAM LEAD
McDonald
10.2019 - 05.2021
HIGH SCHOOL DIPLOMA -
Lompoc adult education school