Rosenda George
Stafford
Summary
Accomplished lodging manager with extensive experience in hotel operations and a focus on elevating guest satisfaction. Expertise in staff leadership, operational efficiency, and implementing revenue growth strategies. Successful in enhancing service delivery and optimizing booking processes to achieve high occupancy rates. Proven ability to cultivate team development while executing effective cost-control measures that bolster profitability and guest loyalty.
Overview
22
22
years of professional experience
Work History
Disabled Service Transporter
ServiceSource
Stafford
03.2020 - Current
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Facilitated interdepartmental document exchange promptly.
- Performed regular inspections of transport equipment to maintain operational standards.
- Delivered vehicles safely and efficiently to their destination on time.
- Sterilized supplies utilizing sterilization equipment.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Responded to patient alerts via call signals, lights, and intercom systems.
- Inspected trucks prior to departure to ensure they were in good working order.
- Recorded trip details, capturing mileage, fuel consumption and driving hours.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
Customer Service Representative/Coordinator
Bjs Wholesales Club
Jacksonville
11.2007 - 09.2010
- Provided assistance to customers by addressing their concerns through multiple modes of communication.
- Handled high-pressure scenarios professionally to deescalate conflicts effectively.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Built lasting connections with clients to boost ongoing sales.
- Identified opportunities for upselling additional products or services based on customer needs.
Night Auditor/Night Front Desk Assistant Manager
Econo Lodge Hotel
Woodbridge
02.2003 - 07.2007
- Facilitated efficient check-in process for guests, ensuring seamless experience.
- Handled customer payments through cash and card efficiently.
- Managed customer travel and dining arrangements efficiently.
- Updated staff on room occupancy status for efficient cleaning.
- Logged guest feedback and concerns, ensuring appropriate documentation.
- Verified all fees to ensure correctness prior to presenting final bill to guests.
- Coded invoices to ensure accurate and structured records.
- Generated comprehensive reports on hotel activity, including various statistics.
- Finalized daily reconciliation of financial transactions.
- Guaranteed compliance with front desk policies during staff operations.
- Handled guest arrivals by greeting and registering them, followed by room assignment.
- Devised innovative approaches to enhance customer service standards.
Education
Some College (No Degree) - Tourism And Travel Management
Keiser University
Fort Lauderdale, FLSkills
- Effective Patient Mobility
- Proficient in HIPAA Compliance
- Efficient Data Management
- Enhancing Customer Engagement
- Strong Organizational Skills
- Invoice Processing
- Customer Booking Coordination
- Accounting software
- Hotel software expertise
- Experienced with Hospitality Booking Software
- Hospitality Operations Oversight
Languages
Pohnpeian
Full Professional
Affiliations
I am mother of 4 beautiful children, three daughters and one son. I also help take care of my disabled mother. I like to take occasional walks outdoors, and cook for fun every now and again.
References
References available upon request.
Timeline
Disabled Service Transporter
ServiceSource
03.2020 - Current
Customer Service Representative/Coordinator
Bjs Wholesales Club
11.2007 - 09.2010
Night Auditor/Night Front Desk Assistant Manager
Econo Lodge Hotel
02.2003 - 07.2007
Some College (No Degree) - Tourism And Travel Management
Keiser University
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