Summary
Overview
Work History
Education
Notary Public
Timeline
Generic

Rosha Boyd

Warsaw

Summary

Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.

Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Account Representative

MDA Associates Inc
11.2024 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.

Front Desk Agent

Quality Inn Hotel
08.2024 - 10.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Security Officer

Allied Universal Security
10.2023 - 07.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Trained new security officers on hospital policies, emergency response plans, and communication strategies.
  • Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
  • Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
  • Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
  • Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
  • Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
  • Implemented effective crime prevention strategies through environmental design and situational awareness training for staff members.
  • Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.
  • Issued access cards to authorized personnel to monitor access points.

Delivery Driver

Amazon
07.2023 - 10.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Virtual Receptionist

Nexxa
03.2023 - 05.2023
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Utilized automated systems to handle customer requests and initiate and complete service orders.
  • Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
  • Streamlined workflow processes through constant attention to detail when entering caller details into CRM systems or other record-keeping tools used within the organization.

Member Service Specialist

ContinuumGlobal
01.2023 - 03.2023
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.

Office Manager

D&R Medical Ride
05.2015 - 02.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Sales Representative

Talk2Rep
03.2015 - 04.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Researched customer inquiries to provide accurate and up-to-date information.
  • Handled inbound customer chat conversations from various websites.
  • Assisted customers with order placement, product returns and order tracking.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Developed strong relationships with repeat customers by consistently delivering exceptional service experiences over time.
  • Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
  • Responded proactively and positively to rapid change.

Office Medical Biller

DART Medical Transportation
06.2009 - 05.2015
  • Contributed to financial stability of the practice by consistently meeting monthly goals for outstanding account collections.
  • Facilitated prompt reimbursements for healthcare providers through meticulous claim preparation and submission efforts.
  • Maintained detailed records of all billing activities, providing accurate documentation for audits and internal reviews.
  • Expedited payment processing by accurately posting payments from insurance carriers and patients to respective accounts.

Education

Standard Diploma -

Rappahannock High School
Warsaw, VA
06.2009

Notary Public

As of 2020, serving as a commissioned Real estate loan signing agent in the state of VA.

Timeline

Account Representative

MDA Associates Inc
11.2024 - Current

Front Desk Agent

Quality Inn Hotel
08.2024 - 10.2024

Security Officer

Allied Universal Security
10.2023 - 07.2024

Delivery Driver

Amazon
07.2023 - 10.2023

Virtual Receptionist

Nexxa
03.2023 - 05.2023

Member Service Specialist

ContinuumGlobal
01.2023 - 03.2023

Office Manager

D&R Medical Ride
05.2015 - 02.2020

Sales Representative

Talk2Rep
03.2015 - 04.2016

Office Medical Biller

DART Medical Transportation
06.2009 - 05.2015

Standard Diploma -

Rappahannock High School

Similar Profiles

CREATE PROFILE
Rosha Boyd