Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
Timeline
Generic

Roshaunna Hammond

Virginia Beach

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly organized, proactive and punctual with team-oriented mentality.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Receptionist

Kaufman & Canoles
07.2018 - 08.2025



  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered a high volume of calls phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges process.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Trained numerous new employees for the administrative clerk position to assist the office / receptionist.

Tax Preparer

Liberty Tax Service
01.2018 - 07.2018


  • Prepared income tax for individuals and businesses.
  • Identified potential tax credits and liabilities and ensured accurate and completed returns that are filed in timely manner.
  • Completed tax forms in accordance with policies with legislation and regulations.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Assessed client tax situations to determine best filing options.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.


  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.

Dispatcher

Patreson Fire Department
03.2005 - 02.2016
  • Operated a multi-telephone console, alerting, and TDD system for the death / hearing-impaired.
  • Translated information for appropriate codes.
  • Determined and assigned the level of priority of the call and entered the data into a computer-aided dispatch system.
  • Monitored and responded to units in the field to verify technical systems and alarms.
  • Identified and directed the appropriate number of units or type of equipment and apparatus to dispatch.
  • Maintained communication during emergency calls to interpret, analyze, resolve problems, provide information, dispatch emergency services.
  • Maintained logs of all calls received and prepared reports as necessary.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Maintained high levels of confidentiality and discretion with sensitive information.

Receptionist/Hostess

The Tides
09.2002 - 11.2004
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.

Accounts Payable Clerk/Receptionist

Grand Union Company
04.1995 - 08.2001
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Used exemplary communication and interaction skills to build strong working relationships with partner
  • Calculated sales taxes.
  • Handled high-volume invoice processing with minimal supervision.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Maintained the front desk and receptionist area in a neat and organized fashion.
  • Answered a multi-line telephone system that received a high volume of phone calls
  • Scheduled appointments for buyers, used a paging system to make announcements, typed letters and handled all petty cash.
  • Posted open positions to jobs websites.

Education

High School Diploma -

John Kennedy High School
Paterson NJ
06.1992

Skills

  • Communication
  • Multitasking
  • Call handling
  • Office cleaning
  • Mail routing
  • Client relations
  • Maintenance tracking
  • Appointment setting
  • Exceptional communication skills
  • Critical thinking
  • MS Office
  • Active listening

Certification

State Of NJ, Wayne NJ-Certificate in Emergency Medical Dispatch Sept 2005

Key Skill Learning Center, Clifton NJ –Certificate in Computerized Accounting Sept 2002

Awards

GEM Award - 2020, Beryl Atkinson Award- 2019

Accomplishments

Received Gem awards, Beryl Atkinson award

  • Assisted management with the training of Number new staff members.
  • Earned "Award" in Year.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Responded to over Number customer inquiries each day.
  • Recognized by customers and Job Title for expedient and effective service.

Timeline

Receptionist

Kaufman & Canoles
07.2018 - 08.2025

Tax Preparer

Liberty Tax Service
01.2018 - 07.2018

Dispatcher

Patreson Fire Department
03.2005 - 02.2016

Receptionist/Hostess

The Tides
09.2002 - 11.2004

Accounts Payable Clerk/Receptionist

Grand Union Company
04.1995 - 08.2001

High School Diploma -

John Kennedy High School

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Roshaunna Hammond