ROSIE GONZALEZ
Chesterfield
Summary
Driven sales professional with over 10 years of retail management experience in all areas of operations including: customer service, sales, merchandising, inventory management, team building, and financial administration. I am detailed oriented, self-motivated, efficient, possess excellent problem-solving and verbal skills, creative, and experienced in team leadership. I am confident that I possess the qualifications needed to be a great asset to Direct Interactions with my extensive experience to perform with excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Mortgage Loan Processor
Triton Lending
Rancho Cucamonga
01.2022 - 12.2024
- Assisted the mortgage loan originator in the administrative and verification tasks of a loan application.
- Utilized loan origination software to process and track loan applications.
- Improved customer satisfaction by providing timely updates and clear communication throughout the loan application process.
- Managed communication between borrowers, lenders, and real estate agents throughout the loan process.
- Ensured the accuracy of client information, verified data collected during the application process, and updated records as needed.
- Received and processed any loan conditions sent from the underwriting department, with updated data for loan approval.
- This was a remote position.
Warehouse Associate
Amazon Fulfillment Center
Chester
10.2020 - 06.2021
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Performed physically demanding order fulfillment tasks, including frequent walking, climbing, and lifting.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Worked at a productive pace to ensure productivity targets.
- Followed all safety, quality, and production standards.
Backroom Manager
Hui O’ Na Wahine Thrift Store
Wahiawa
05.2015 - 06.2016
- Managed a small team of associates and volunteers to receive, sort, and price donations.
- Responsible for receiving all merchandise from donors and preparing it for resale.
- Stocked merchandise throughout the shift, arranging according to size, color, and building attractive displays with varying donations.
- Collaborated with the store manager in promoting and advertising sales for increased revenue.
- Promoted an inviting atmosphere for customers by maintaining store organization and cleanliness.
- Assisted the store manager in handling any customer service issues or needs.
Library Aide
Creekview Elementary School
Ontario
10.2007 - 06.2011
- Assisted students and teachers in the selection of materials according to grade level and reading skill.
- Performed circulation duties that included, but were not limited to, checking books in and out for students and teachers, sorting and reshelving materials, and data entry of library media and textbooks.
- Conducted routine repairs of damaged books to increase material accessibility and reduce replacement costs.
- Monitored and maintained an environment of acceptable student behavior in the library.
- Set up educational and inspirational bulletin boards and displays in the library to encourage reading.
- Assisted students in locating resources and using technology for research purposes, strengthening their ability to navigate information systems independently.
- Shared responsibility in coordinating literacy programs that included book fairs and the district-wide accelerated reader program.
- Provided assistance with programming activities such as story time sessions.
- Worked independently as needed, and handled all library tasks of the day.
- Knowledge of organizing all library media by category and alphabetization.
Assistant Manager
Bath & Body Works
Montclair
11.1998 - 12.2004
- Accountable for delivering the sales plan through effective management of store and operational tasks.
- Assisted with recruiting, hiring, educating, and motivating the retail team to maintain optimal staffing needs.
- Ensured a collaborative team effort to achieve the daily sales goal.
- Encouraged and modeled the selling and customer experience standards.
- Conducted regular team meetings to communicate updates and motivate staff.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Led, delegated, and executed store standards, and maintained a safe and inviting store appearance.
- Managed timely replenishment of current merchandise to ensure availability to customers.
- Incorporated loss prevention and safety practices into daily operations.
- Directly executed floor resets for new merchandise, and sales promotions.
Education
Associate of Arts -
John Tyler Community College
Chester, Va01.2020
Associate of Arts -
El Paso Community College
El Paso, Tx01.2017
High School -
Bishop Amat Memorial High School
La Puente, Ca01.1989
Skills
- Excellent student engagement
- Active listener
- Empathetic to children's needs
- Public speaking
- Group leadership skills
- File management
- Data entry
- Time management and organization
- Attention to detail
- Conflict resolution
- Circulation desk operations
- Research skills
- Adaptability
- Detail-oriented
- Works well independently and in a group setting
- Facilitation
Languages
Spanish
Professional
References
References available upon request.
Volunteer Work
Calvary Chapel Richmond-Midlothian, Virginia
2019-present
Volunteer for children's summer Vacation Bible School (VBS) and Fall community outreach events; direct children from ages pre-k and up during transitions to different stations; provided hospitality to fellow volunteers; helped facilitated the setup and tear down of the event stations and props.
Wheeler Middle School
Wheeler Army Air Field/Schofield Barracks-Wahiawa, Hawaii
2014-2019
Parent volunteer for middle school Music band events and fundraisers; organized and coordinated all logistics for a music workshop event in various locations in California; planned air travel, ground transportation, and lodging for 27 students and chaperons.
Timeline
Mortgage Loan Processor
Triton Lending
01.2022 - 12.2024
Warehouse Associate
Amazon Fulfillment Center
10.2020 - 06.2021
Backroom Manager
Hui O’ Na Wahine Thrift Store
05.2015 - 06.2016
Library Aide
Creekview Elementary School
10.2007 - 06.2011
Assistant Manager
Bath & Body Works
11.1998 - 12.2004
Associate of Arts -
John Tyler Community College
Associate of Arts -
El Paso Community College
High School -
Bishop Amat Memorial High School