Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roslyn Pearson

Hopewell

Summary

Dynamic Pharmacy Manager at Phyle Inventory Company PICS, skilled in drug inventory management and patient education. Enhanced inventory accuracy through audits and optimized workflows, achieving a significant reduction in stock discrepancies. Proven ability to train and mentor staff, fostering a collaborative environment that drives operational excellence.

Knowledgeable with a proven track record in overseeing pharmacy operations and enhancing customer satisfaction. Successfully managed inventory, streamlined processes, and ensured compliance with regulatory standards. Demonstrated leadership in team collaboration and effective problem-solving.

Overview

39
39
years of professional experience

Work History

Pharmacy Manager

Phyle Inventory Company PICS
09.2024 - Current
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Store Manager

Metro by T-Mobile / Va Fastkink
09.2021 - 08.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Interacted well with customers to build connections and nurture relationships.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Artist & Repertoire

Infamous Muscle Entertainment
01.2020 - 04.2022
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Improved studio organization, creating more efficient workspace that facilitated creativity and productivity.
  • Partnered with non-profit organizations to use art as tool for social change, leading initiatives that raised awareness on various issues.
  • Coordinated with city officials to initiate public art projects, enhancing community spaces and engaging residents in artistic process.
  • Mentored junior artists in studio, providing guidance on technical skills and professional development.
  • Conducted workshops for aspiring artists, sharing techniques in various mediums and inspiring creativity.
  • Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
  • Worked with clients to understand desired outcomes and requirements.
  • Experimented with variety of styles and techniques to produce unique works of art.
  • Collaborated with other artists on various art projects and installations.
  • Managed creative process from concept to completion for various art projects.

Sortation Associate

Amazon Sort Center RIC5
06.2019 - 04.2021
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Streamlined workflow by keeping work area organized and free from obstructions during shifts.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
  • Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
  • Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
  • Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
  • Operated variety of conveyors, moving packages in, and out of loading dock areas safely and efficiently.
  • Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights, and hazardous chemical handling.
  • Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
  • Lifted 20+ pounds using safety lifting belt.
  • Assisted in inventory management tasks such as cycle counting and reconciling discrepancies.
  • Strengthened communication among team members, ensuring clear understanding of daily goals and responsibilities.
  • Troubleshot technical issues with scanning equipment quickly, minimizing downtime during shifts.
  • Kept accurate records of incoming and outgoing shipments.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated mail processing machine to sort and package incoming and outgoing mail.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.

Manager for Disc Jockey

LadyRozz Promotions
05.2014 - 12.2020
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Participated in community events and fundraisers and professionally represented station.
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news.
  • Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
  • Prepared [Number] daily stories to discuss during broadcasts.
  • Displayed precise timing skills when transitioning between tracks ensuring smooth flow during sets.
  • Expanded client base through active networking within the entertainment industry and effective marketing strategies.
  • Provided reliable service for various events, including weddings, corporate functions, and private parties.
  • Managed sound quality levels during performances to ensure optimal listening experiences for attendees.
  • Ensured seamless musical transitions by expertly mixing tracks using advanced DJ software and hardware tools.
  • Generated repeat business through superior performance quality and exceptional professionalism during engagements.
  • Maximized event success by efficiently managing audio equipment setup, maintenance, and breakdown processes.
  • Enhanced customer satisfaction by collaborating with event organizers to tailor performances according to specific preferences.
  • Developed extensive knowledge of current music trends which contributed towards staying relevant in a competitive market.
  • Built rapport with fellow industry professionals resulting in fruitful partnerships on joint projects or referrals.
  • Cultivated strong relationships with venue owners and managers, leading to increased booking opportunities.
  • Delivered memorable experiences for guests by consistently creating high-energy atmospheres through song selection and crowd interaction techniques.
  • Showcased versatility in performing various music styles ranging from classic hits to modern chart-toppers catering to diverse audiences tastes.
  • Demonstrated adaptability in performing under varying conditions, from small intimate gatherings to large-scale festivals.
  • Collaborated with other entertainers such as bands or dancers for a well-rounded event atmosphere that exceeded expectations.
  • Improved audience engagement by skillfully blending diverse music genres and adapting playlists to suit event themes.
  • Maintained up-to-date knowledge of cutting-edge DJ equipment and software to ensure top-quality performance delivery.
  • Received positive feedback from clients for outstanding communication skills throughout the planning process.
  • Elevated event ambiance by incorporating lighting effects and visuals into live performances when appropriate.
  • Gained valuable experience working alongside seasoned DJs at popular nightclubs and exclusive events.
  • Entertained guests with music matching desired genres and tempo.
  • Managed schedule, contracts and payments for busy roster of bookings.
  • Adjusted music plans based on crowd preferences and mood.
  • Worked with clients to determine requirements for each party or event.
  • Arranged libraries and playlists of music in advance of live events.
  • Ran visual effects to supplement audio equipment output.
  • Maintained high volume of bookings by advertising through traditional, digital and social media channels.
  • Used controllers and mixers to mix and sample music.
  • Installed, operated and maintained audio and video equipment at venues.
  • Promoted group dances, competitions and other party games to keep guests entertained.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Tax Consultant

Liberty Tax Service
01.2020 - 08.2020
  • Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Educated clients about the impact of life events on their taxes, helping them make informed decisions.
  • Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
  • Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
  • Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
  • Reviewed client financial statements to ensure proper classification of expenses for optimal tax benefits.
  • Developed customized tax strategies for individuals and businesses, resulting in significant savings.
  • Customized tax software features according to individual needs of each client''s unique situation.
  • Implemented effective record-keeping systems for clients, simplifying future tax preparations and improving organization.
  • Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
  • Conducted thorough research to stay current on ever-changing tax laws, ensuring compliance for clients.
  • Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements.
  • Kept abreast of new legislation affecting taxation policies, providing proactive advice to clients accordingly.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Prepared accurate federal, state, and local tax returns for individuals and businesses within required deadlines.
  • Analyzed detailed information from various sources to prepare accurate reports supporting well-informed decisionmaking.
  • Negotiated payment plans with taxing authorities on behalf of financially distressed clients, easing their burden.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Calculated estimated tax payments for clients.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Collaborated with clients to answer questions and provide advice on tax matters.

Event Promoter

LadyRozz Promotions
04.2010 - 12.2019
  • Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
  • Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.
  • Boosted ticket sales through targeted social media campaigns and email marketing efforts.
  • Improved customer retention rates by consistently delivering exceptional experiences that exceeded expectations at every touchpoint throughout an event''s lifecycle.
  • Managed event logistics, ensuring smooth operations and a positive experience for guests.
  • Coordinated large-scale events from concept to completion, including venue selection, design, promotion, and on-site management.
  • Established online presence on social media platforms and other mediums to elicit customer engagement.
  • Generated valuable leads for clients by engaging potential customers at trade shows, exhibitions, and other promotional events.
  • Attracted top-quality talent to perform at events by cultivating relationships with artists and agents in the entertainment industry.
  • Implemented comprehensive risk management strategies to minimize potential issues before, during, and after an event''s duration.
  • Secured high-profile sponsorships for events by leveraging industry connections and presenting compelling proposals.
  • Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
  • Utilized local demographics, trends and forums to create buzz and optimize growth.
  • Greeted event participants and provided engaging experience.
  • Engaged social media influencers to collaborate on partnerships.
  • Achieved increased revenue for client companies by promoting visibility through customized branding initiatives at sponsored events.
  • Organized profitable fundraising events by securing donations from local businesses and community partners as well as soliciting individual contributions from supporters.
  • Enhanced guest satisfaction through effective communication with staff members during the planning process and on the day of the event.
  • Analyzed post-event feedback to identify areas for improvement in future promotions and overall event execution.
  • Delivered successful events within budget constraints by negotiating contracts with vendors and monitoring expenses closely.
  • Increased event attendance by strategically selecting venues and marketing events through various channels.
  • Optimized event layouts and floor plans to maximize space usage and promote efficient traffic flow for guests.
  • Maintained detailed financial records of all event expenditures, ensuring transparency and accountability in budget management.
  • Streamlined registration processes for attendees, resulting in shorter wait times and improved overall experiences at each function.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Researched and evaluated potential new markets and products.
  • Tracked key performance indicators to measure success of campaigns.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Created customized marketing materials to increase product awareness.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Utilized specialized software to capture and process data.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Generated reports to support development and implementation of marketing plans.
  • Tracked key metrics and developed spreadsheets and data models.
  • Established and managed relationships with external data providers and research vendors.
  • Created and distributed surveys for data collection and analysis.
  • Developed questionnaires and facilitated focus group discussions.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.

Warehouse Packer

Certifie Auto Service
09.2018 - 08.2019
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
  • Organized items on racks, shelves and bins to maintain established order.
  • Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
  • Restocked products and rotated items according to standard procedures.
  • Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
  • Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
  • Assisted in inventory control measures, conducting regular counts for stock accuracy.
  • Minimized product loss by reporting any damaged or missing items immediately upon discovery.
  • Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
  • Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.

CSR

TeleTech Holdings
01.2001 - 01.2017
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Events & Promotions Manager

Urban One Media Group/ Power92
04.1999 - 07.2009
  • Coordinated with public relations teams to ensure consistent messaging across all promotional materials, reinforcing brand identity and values.
  • Collaborated with sales teams to design customized promotions tailored to specific client needs, resulting in improved client satisfaction rates.
  • Developed strong relationships with media partners, leading to increased coverage and visibility for the company''s promotions.
  • Analyzed market trends and competitor activities to identify new opportunities for promotional growth.
  • Measured campaign effectiveness using various metrics, adjusting strategies as needed to maximize results.
  • Established partnerships with key influencers in relevant industries, expanding the reach of the company''s promotions beyond traditional channels.
  • Optimized promotional budgets to ensure maximum return on investment while maintaining a high level of quality in promotional materials.
  • Increased customer engagement through innovative in-store events and targeted marketing initiatives.
  • Negotiated contracts with vendors for promotional materials, securing favorable terms that benefited the business financially.
  • Championed corporate social responsibility initiatives linked to promotional activities, enhancing the company''s reputation as a socially conscious brand.
  • Managed a team of promotion coordinators, ensuring smooth execution of campaigns and timely completion of tasks.
  • Mentored junior staff members in best practices for promotion management, fostering professional development within the team.
  • Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative work environment.
  • Developed comprehensive post-campaign reports that detailed performance data and insights, informing future strategy decisions for the company''s promotions.
  • Streamlined processes within the promotions department, reducing inefficiencies and enabling faster turnaround times for projects.
  • Boosted brand awareness by strategizing and executing promotional campaigns across multiple platforms.
  • Coordinated cross-functional teams to execute large-scale events, creating memorable experiences for consumers and driving brand loyalty.
  • Oversaw social media marketing efforts related to promotions, driving increased online engagement among target audiences.
  • Launched successful product activations that garnered significant consumer attention and media coverage.
  • Implemented data-driven strategies to refine promotion efforts, continually improving campaign performance over time.
  • Collaborated with sales staff to plan campaigns.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Monitored product market and adjusted marketing plans.
  • Managed day-to-day functions of promotion and marketing departments.
  • Wrote engaging and creative press releases for each promotion.
  • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Collected performance data on each promotion to better plan future events.
  • Increased revenue 100% through effective marketing.
  • Created and implemented external and internal communications strategies for key company initiatives.
  • Developed campaigns, led design, and tracked results.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
  • Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
  • Built and deployed strategic approaches in marketing and branding to enhance product sales.
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Updated team protocols to streamline marketing procedures and optimize promotion releases.
  • Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
  • Collaborated with media representatives to optimize coverage of special events.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
  • Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.

Cashier

Burger King
09.1986 - 05.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor of Science - Criminal Justic

Kaplan University
Davenport, IA
10-2015

Associate of Applied Science - Forensic Science

University of Maryland, College Park
College Park, MD
03-2014

Associate of Science - Criminal Justice

Rasmussen College
Lake Elmo, MN
07-2013

Associate of Science - Pre-Law

Commonwealth College
Richmond, Va
05-1995

General Studies

Hermitage High School
Richmond, VA
06-1992

No Degree - Cosmetology

Hermitage VoTech Center
Richmond, Va
06-1992

Skills

  • Patient education and counseling
  • Prescription verification
  • Workflow optimization
  • Pharmacy operations management
  • Regulatory compliance
  • Drug inventory management
  • Training and mentoring
  • Inventory and restocking
  • Inventory control

Timeline

Pharmacy Manager

Phyle Inventory Company PICS
09.2024 - Current

Store Manager

Metro by T-Mobile / Va Fastkink
09.2021 - 08.2024

Artist & Repertoire

Infamous Muscle Entertainment
01.2020 - 04.2022

Tax Consultant

Liberty Tax Service
01.2020 - 08.2020

Sortation Associate

Amazon Sort Center RIC5
06.2019 - 04.2021

Warehouse Packer

Certifie Auto Service
09.2018 - 08.2019

Manager for Disc Jockey

LadyRozz Promotions
05.2014 - 12.2020

Event Promoter

LadyRozz Promotions
04.2010 - 12.2019

CSR

TeleTech Holdings
01.2001 - 01.2017

Events & Promotions Manager

Urban One Media Group/ Power92
04.1999 - 07.2009

Cashier

Burger King
09.1986 - 05.1999

Bachelor of Science - Criminal Justic

Kaplan University

Associate of Applied Science - Forensic Science

University of Maryland, College Park

Associate of Science - Criminal Justice

Rasmussen College

Associate of Science - Pre-Law

Commonwealth College

General Studies

Hermitage High School

No Degree - Cosmetology

Hermitage VoTech Center

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Roslyn Pearson