Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roslynn Rogers

Petersburg

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tax Preparer

Noor Staffing Group
12.2024 - 04.2025
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

Customer Service Representative

TEKsystems
08.2023 - 11.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Branch Manager

TOUCHSTONE BANK
12.2022 - 07.2023
  • Bring out the best of branch’s personnel by providing training, coaching, development and motivation
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  • Directing all operational aspects including distribution, customer service, Human Resources, administration and sales in accordance with the banks objective

Teller | Senior Customer Service Advocate

BLUE RIDGE BANK
02.2022 - 12.2022
  • Enhanced existing complaints processes and ensured customer complaints are escalated, and responded to within specified timeframes and that responses were thorough and fair
  • Offered upgrade recommendations based on consumer needs, and historical equipment usage to assist with company retention and growth goals
  • De-escalated calls by utilizing active listening, positive positioning statements to ensure positive resolution for both customer and company

Security Guard | Access Control Specialist

ALLIED UNIVERSAL- BANK OF NY MELLON
03.2018 - 12.2022
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
  • Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining

Education

Associate in Liberal Arts -

Borough of Manhattan Community College/ CUNY
New York, NY
12.2021

Skills

  • Able to manage stressful situations with precision
  • Motivated young adult with positive work attitude and professional behavior
  • Profound ability to maintain confidentiality of information
  • Polite and approachable demeanor in addition to firm and authoritative

Certification

  • 10 HR OSHA Training in General Industry Safety & Health

Timeline

Tax Preparer

Noor Staffing Group
12.2024 - 04.2025

Customer Service Representative

TEKsystems
08.2023 - 11.2024

Branch Manager

TOUCHSTONE BANK
12.2022 - 07.2023

Teller | Senior Customer Service Advocate

BLUE RIDGE BANK
02.2022 - 12.2022

Security Guard | Access Control Specialist

ALLIED UNIVERSAL- BANK OF NY MELLON
03.2018 - 12.2022

Associate in Liberal Arts -

Borough of Manhattan Community College/ CUNY

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Roslynn Rogers