Rowan Giles
Roanoke
Summary
Professional Bank Teller prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
05.2023 - Current
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by thoroughly monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Completed accurate, high-volume money counts with both manual and machine-driven approaches.
Customer Service Lead
Food Lion
06.2020 - 05.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance.
- Cash handling
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Patrick Henry
2102 Grandin Rd06-2022
Skills
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Fraud detection
- Teller support
- Banking regulations knowledge
- Time management
- Multitasking and organization
- Team collaboration
- Risk management
Timeline
Bank Teller
Wells Fargo
05.2023 - Current
Customer Service Lead
Food Lion
06.2020 - 05.2023
High School Diploma -
Patrick Henry
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