Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rowan Hegedus

Suffolk

Summary

Excels in customer service skills and problem resolution due to years of experience working with various types of customers in an array of settings. Has experience handling money while using POS systems to ensure a speedy and accurate transaction of goods and services. Collaborating with others in a team setting has fostered positive relationships as I love to meet and work with new people.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

New Realm
Suffolk
05.2025 - Current
  • Greet customers and escort them to tables for prompt service
  • Maintain cleanliness throughout the restaurant to enhance ambiance
  • Process phone orders while utilizing the POS system to resolve customer concerns

Barista / Greeter and Cashier

Kensleys
Chesapeake
02.2024 - 08.2024
  • Operated cash registers for processing customer payments using POS system
  • Greeted customers with professionalism and friendliness.
  • Addressed customer inquiries via phone to provide timely assistance
  • Trained to prepare various latte types and coffee beverages
  • Created and served sandwiches and pastries, ensuring the company standard of presentation
  • Prepared açaí bowls for customers while maintaining cleanliness standards

Cashier and Expo

Shrimp Shack
Chesapeake
11.2022 - 02.2024

CASHIER

  • Greeted customers and answered any questions they had about the store's products and services
  • Provided excellent customer service while promoting other food items
  • I handled the customer's money using our pos system
  • Performed other duties as assigned by management, including cleaning and restocking

EXPO

  • I safely handled the food in a clean manner while crafting various orders to the customers liking
  • I ensured the customer received exactly what they ordered in an efficient manner

Education

High School Diploma -

Grassfield Highschool
Chesapeake, VA
06-2024

Bachelor of Science - Criminal Justice With A Minor in Russian

Virginia Commonwealth University
Richmond, VA

Skills

  • POS system operation
  • Customer service
  • Food safety practices
  • Cash handling
  • Team collaboration
  • Inventory control
  • Greeting guests
  • Problem resolution

Timeline

Restaurant Hostess

New Realm
05.2025 - Current

Barista / Greeter and Cashier

Kensleys
02.2024 - 08.2024

Cashier and Expo

Shrimp Shack
11.2022 - 02.2024

High School Diploma -

Grassfield Highschool

Bachelor of Science - Criminal Justice With A Minor in Russian

Virginia Commonwealth University
Rowan Hegedus