Roxanne Schaus
Water View
Summary
Dynamic Administrative Director with a proven track record at Lonnie Scarborough, M.D., excelling in organizational leadership and client relations. Spearheaded compliance initiatives and optimized office operations, enhancing productivity and client satisfaction. Adept at change management, I consistently implement effective systems that drive performance improvements and foster strong customer relationships. Active member of military spouse groups, demonstrating strong communication and interpersonal skills through community involvement and collaboration with fellow military families.
Overview
14
14
years of professional experience
Work History
Administrative Director
Lonnie Scarborough, M.D.
03.2017 - Current
- Kept operations in compliance with HIPPA regulations by developing and directing effective internal systems.
- Managed daily office operations, managed vendor relations and acted as primary liaison with outside organizations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Administrative Specialist
Parkway Surgery Center
09.2013 - 06.2016
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Health Benefits Advisor
Group Insurance Associates
03.2011 - 03.2013
- Advised customers on making decisions regarding health care packages, carefully matching customers with most appropriate products and services.
- Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
- Assisted with design and implementation of various employee benefits programs.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Education
No Degree - Business Administration
University of Louisiana At Lafayette
Lafayette, LASkills
- Organizational leadership
- Meeting planning
- Office record management
- Client relations expertise
- Change management
Timeline
Administrative Director
Lonnie Scarborough, M.D.
03.2017 - Current
Administrative Specialist
Parkway Surgery Center
09.2013 - 06.2016
Health Benefits Advisor
Group Insurance Associates
03.2011 - 03.2013
No Degree - Business Administration
University of Louisiana At Lafayette
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