Roysean Branch

Demonstrated composure in high-pressure situations, efficiently managing large parties and responding to unexpected events during peak hours.

• Provided detailed information to customers regarding seating arrangements and menu options, ensuring a positive dining experience.

• Handled reservations and to-go orders through online platforms, addressing customer inquiries and concerns while accurately communicating wait times.

• Delivered exceptional customer service by actively listening to guest needs and promptly resolving issues to ensure satisfaction.

• Collaborated effectively with team members and management to promote smooth operations and enhance overall team performance.

• Assisted front-of-house staff in reorganizing tables and seating to accommodate special requests and large groups.

• Maintained a clean and welcoming environment by promptly addressing spills and resetting tables for incoming guests.

• Promoted customer loyalty through the development of positive guest relationships and attentive service.