Rozhan Khoshnaw
McLean
Summary
Dynamic professional with a proven track record at Glue Up, excelling in executive support and administrative management. Skilled in streamlining operations and enhancing communication, demonstrated by innovative problem-solving and meticulous attention to detail. Achieved significant improvements in customer service and operational efficiency, fostering team growth and optimizing executive workflows. Additionally, experienced in the restaurant industry, delivering exceptional customer service, and managing fast paced environments.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Glue Up
09.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Facilitated inter-departmental communication for streamlined operations.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Leasing Manager
Kettler Management
02.2024 - 06.2024
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Senior Leasing Consultant
Greystar Property Management
12.2021 - 02.2024
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Organized successful open house events to showcase available units, attracting potential tenants and increasing community visibility.
- Provided exceptional customer service to both current and prospective residents, fostering a welcoming community atmosphere.
Executive
Power Acceleration Inc
01.2014 - 11.2021
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Server
The Little Chef Restaurant
01.2009 - 12.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelors Of Health Science - Health Sciences
James Madison University
Harrisonburg, VA12.2021
Associate Of Applied Science - Science
Blue Ridge Community College
Weyers Cave, VA05.2018
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Meticulous attention to detail
- Customer Service-oriented
- Expense reporting
- Travel arrangements
- Business correspondence
- Invoice processing
- Project oversight
- Social media management
- Human resources management (HRM)
Kurdish language
Fluent
Timeline
Executive Assistant
Glue Up
09.2024 - Current
Leasing Manager
Kettler Management
02.2024 - 06.2024
Senior Leasing Consultant
Greystar Property Management
12.2021 - 02.2024
Executive
Power Acceleration Inc
01.2014 - 11.2021
Server
The Little Chef Restaurant
01.2009 - 12.2011
Bachelors Of Health Science - Health Sciences
James Madison University
Associate Of Applied Science - Science
Blue Ridge Community College
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