Rubaika Hafeez
MANASSAS PARK
Summary
Experienced Team Member excelling in delivering exceptional customer service and upholding stringent food safety protocols. Proficient in cash handling and adept at thriving in fast-paced environments. Demonstrates outstanding communication skills, fostering seamless team collaboration and ensuring utmost customer satisfaction across diverse roles, including donation attendant and front desk receptionist. Skilled in utilizing specialized billing software, with a proven ability to effectively liaise with attorneys, insurance companies, and healthcare providers to address billing inquiries and discrepancies. Committed to maintaining patient confidentiality and privacy in full compliance with HIPAA regulations. Capable of efficiently managing multiple priorities and deadlines while consistently achieving high levels of accuracy and efficiency in billing operations.
Overview
4
4
years of professional experience
Work History
Patient Access 1
INOVA
06.2024 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- EPIC SystemProficient in navigating and managing hospital data within the EPIC system.Experience with patient records, scheduling, and data entry within the EPIC database.Knowledge of EPIC workflows and best practices for healthcare administration.
Biller
Alliance Physical Therapy
09.2023 - 04.2024
- Medical Billing Software: Proficient in using specialized medical billing software to generate and submit accurate bills and records to attorneys, ensuring compliance with billing regulations and standards
- Insurance Claims Processing: Experienced in processing insurance claims, verifying coverage, and following up on outstanding claims to facilitate timely payments and reimbursements
- Attention to Detail: Meticulous in reviewing medical records and bills to ensure accuracy and completeness before submission to attorneys, minimizing errors and discrepancies
- HIPAA Compliance: Knowledgeable about HIPAA regulations and guidelines governing patient privacy and confidentiality, ensuring the secure handling of sensitive medical information
- Communication: Effective communication skills, both written and verbal, to liaise with attorneys, insurance companies, and healthcare providers regarding billing inquiries, discrepancies, and resolutions
- Time Management: Strong organizational skills and the ability to prioritize tasks effectively to meet deadlines for billing submissions and follow-ups, ensuring timely processing and payment
- Problem Solving: Resourceful in addressing billing-related issues, identifying root causes, and implementing solutions to prevent reoccurrence, thereby maintaining smooth billing operations
- Documentation Management: Skilled in maintaining accurate and up-to-date records of billing activities, correspondence, and documentation sent to attorneys, facilitating efficient tracking and retrieval when needed
Team Member
KRISPY KREME
05.2021 - 07.2021
- Company Overview: SUMMER SEASONAL JOB
- Customer Service: Proven ability to provide friendly and efficient service to customers in a fast-paced environment
- Attention to Detail: Meticulous in ensuring products meet quality standards and presentation guidelines
- Teamwork: Collaborative team player with experience working effectively with colleagues to achieve common goals
- Time Management: Skilled in prioritizing tasks and managing time efficiently to meet deadlines
- Communication: Strong verbal communication skills, able to effectively interact with customers and team members
- Adaptability: Flexible and quick to adapt to changing priorities and procedures
- Food Safety Knowledge: Familiarity with food safety protocols and procedures to maintain a clean and safe working environment
- Cash Handling: Proficient in processing transactions accurately and securely using POS systems
- SUMMER SEASONAL JOB
Front Desk Receptionist
Barberia
02.2023 - 07.2023
- Greeted clients warmly and created a welcoming atmosphere as the first point of contact
- Managed phone inquiries, scheduled appointments, and responded to client requests
- Effectively communicated salon services, pricing, and promotions to clients
- Handled cash transactions, managed the cash register, and processed credit card payments
- Maintained the reception area's cleanliness and ensured a tidy and organized appearance
- Managed appointment scheduling software, maintaining accurate client records and availability
- Coordinated with stylists and technicians to ensure smooth client flow and minimized wait times
- Assisted clients in retail product selection and provided product knowledge information
- Addressed client concerns and resolved issues promptly to ensure customer satisfaction
- Assisted with light administrative tasks, such as filing, inventory management, and data entry
Sales Receptionist
Go! Calendars Kiosk
10.2022 - 01.2023
- Company Overview: SEASONAL KIOSK (open for a limited time)
- Provided exceptional customer service by warmly greeting and assisting customers
- Effectively communicated kiosk products, promotions, and special offers to potential buyers
- Processed customer purchases accurately using the point-of-sale (POS) system
- Managed cash transactions, including opening and closing the cash register and ensuring accurate change
- Addressed customer inquiries, resolved issues, and handled returns or exchanges following company policies
- Maintained the kiosk's organized and visually appealing display of products
- Assisted in inventory management, restocking merchandise, and keeping track of product levels
- Assisted in opening and closing procedures, ensuring the kiosk was secure and ready for business
- SEASONAL KIOSK (open for a limited time)
Donation Attendant
Goodwill
05.2022 - 08.2022
- Delivered exceptional customer service, fostering donor relationships
- Assisted donors with drop-offs, enhancing goodwill reputation
- Ensured efficient sorting and processing of donations, adhering to organizational standards
- Eager to learn and adapt, ensuring high-quality service and team collaboration
Education
Advanced Diploma -
Manassas Park High School
Manassas Park, VA01.2023
Business Administration -
Northern Virginia Community College
Annandale, VA01.2023
Skills
- Inventory Management
- Medical Terminology
- Data Analysis
- Appointment Scheduling
- Client Relations
- EPIC Proficient
- Software Proficiency
- Retail Sales
Timeline
Patient Access 1
INOVA
06.2024 - Current
Biller
Alliance Physical Therapy
09.2023 - 04.2024
Front Desk Receptionist
Barberia
02.2023 - 07.2023
Sales Receptionist
Go! Calendars Kiosk
10.2022 - 01.2023
Donation Attendant
Goodwill
05.2022 - 08.2022
Team Member
KRISPY KREME
05.2021 - 07.2021
Advanced Diploma -
Manassas Park High School
Business Administration -
Northern Virginia Community College
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